Find Ski Hotels in Vail, AZ

"When I booked my package the hotel in the picture showed a pool connected to my suite, I called hotel after and their was no pool connected. Hotel also had signs everywhere saying they had a gift shop they did not. The hotel (which was a suite!!!) did not have a microwave, bathtub or movie channels (called front desk and they said they did not have it). Their were no booklets where to go to eat, I called the kitchen one time could not get food because the burners were out. Food very expensive at the hotel and it was hard to find a good place to deliver to the room. Also when I picked up my care at dollar one at the airport, the gentleman did not explain anything about the car, so one time when I went to start it, it said I needed to use the key, had no idea what so ever where to put it, looked in the manual it did not tell me either, thank god an old couple came over to help me. My husband and I are not night people, so we stay home at night and had no movie channels to watch, I have travelled everywhere in a normal hotel they always had them. Their should of been better kcups and not so small k cup machine. For all the money we spent in this package I felt I got ripped off, I will never use expedia again very false advertising. Spending over $2,500.00 for 5 day package that deal is awful."

"I was assigned three rooms during my five night stay. The first was just plain filthy. The second was full of motel furniture auction pieces with cigarette burns and drawer linings that looked more like fly paper. The shower, which was gross appeared textured (it may have been at one time) but wasn’t. I slipped trying to get out of the tub and while laying on the tile floor it became clear why the bathroom door didn’t shut and the hinges appeared to be pulling away from the frame as that was the only thing I could use to pull myself up off the floor. While mopping up with the bathmat I soon collected a lot of hair far longer and darker than mine - and just gave up. Staff gave me a better but unfinished room where the bedroom had five lamps, three which didn’t work no matter what I tried. I don’t understand why they would offer anyone a room that they know to be substandard. This is the hospitality business after all. The property is obviously undergoing an upgrade. Carpets throughout were stained and filthy. But why not put your guests in a renovated room or the best you had? After my fall, the desk staff offered that maybe I would like a room with a bathmat. And a new rubber one was provided. That bathroom was better but the same tub, which would not hold water, so no bath just shower available. Based on the condition of the various rooms I never wanted their breakfast or use of the pool and hot tub, although it sounded appealing for my aches and pains. Absolutely the worst!"