Vail Headquarters

The staff was incredibly kind. From the front desk staff to the valet .

charming and tasteful

We were not impressed with our stay at Paradise Point, especially for the price. This resort is extremely overpriced for the condition it’s in. The room was old, outdated, and didn’t feel clean. There were stains on the curtains, the TV speaker glitched, the air conditioning was inconsistent, and the mattress was so worn out that I could feel the springs. Housekeeping did the bare minimum. It didn’t seem like the floors had even been swept. There were ants on the floor. Your “private” patio is not private at all. If you stay in a bayside suite, you have fewer opportunities for privacy as the public takes over the beach in front of your room. The resort grounds were maintained but needed more detail as the pond was full of debris. It didn’t feel like a luxury resort as indicated on their website. The pool towels smelled like mildew, and the drinks at the pool were outrageously expensive. Resort prices are one thing, but these were excessive. Are we in Hawaii? Beware of location if you don’t have a car. There’s only 2 restaurants on property, both being sub par. Decent restaurants were 10-15 minute drive. For what we paid, we expected clean and updated rooms. Instead, we got an outdated room, poor housekeeping, neglected ponds, and an overall experience that wasn’t worth the cost. We won’t be staying here again and would not recommend Paradise Point unless major improvements are made.