University of Botswana

1. The sink drain pop up blocker was jammed- so the water couldn’t drain. 2. The shower door wasn’t sealed properly, and large amount of water leaked onto the bathroom floor. 3. The light switch design was frustrating — it turned on all the lights at once, with no option to adjust them separately. 5. We dined at Vida-one of the restaurants on 1st floor, the food and soup came out cold, which was extremely disappointing for a property that claims to be high-end. 6. On top of that, there isn’t any comfortable seating area in or around the lobby, making the entire place feel sterile and unwelcoming. For a property that presents itself as high-end, it’s shockingly lacking in comfort, functionality, and thoughtful design. In no way does it compare to true luxury hotels like the Bellagio. This is not a family friendly hotel and will not recommend.

Staff was awesome and helpful

Lovely staff and a perfect location for exploring Little Italy, Chinatown and SoHo. Close to the subway and all amenities. Loved it! Highly recommended!