6/10 (普通)
Marvin
2025 年 7 月 19 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I’ve stayed here before and enjoyed it but this stay left a bit to be desired. My biggest complaint was the fire alarm that required all guests to vacate the hotel. Not that the alarm went off but after the fire department showed up and cleared the issue, we were never given a reason or curtesy of an explanation. After all, it was at night, I was in bed asleep), I saw a few guests who had obviously just been in the shower… Even as we went back in, the staff were effectively mute. Oh well.
My other disappointment (a minor one), was about the coffee that was supposed to provided in the morning. It was like warm, brown tasteless, water. I don’t understand why this is so hard for a quality hotel to do? Even when I decided to just order an espresso at the bar (that was opened and had a machine), I got what was nothing more than a glorified nespresso.
It’s not that issues won’t come up, it’s how you respond that can make a difference. This trip was a disappointment.
Marvin
2025 年 7 月に 1 泊滞在