2/10 (非常に不満)
Hailey
グループ旅行
2025 年 9 月 20 日
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Do not waste your money on these scammers!! Prior to checking in they requested we fill out a bunch of information but then did not answer when I reached out. They harassed us about arriving on time to receive the keys, then when we arrived the room had not been cleaned from previous guests. The staff said nothing they can do about it but hopefully the cleaning staff will show up soon, to leave our bags and come back later. There was trash on the floors and counters and dirty towels and sheets. They gave us a number to call, which we could not get a hold of. Then when we contacted Expedia, they told Expedia that since we accepted the keys the place was therefore in okay condition. After much persistence and the help of Expedia we were able to get ahold of someone to send someone to clean our room and give us towels and sheets to sleep on. This was around 8pm when our check in was at 3pm… I do believe if we had not made a big deal they never would’ve even sent someone. The fridge was also broken and they only provided us with one half used roll of toilet paper for 3 days. When we let them know about this they said they only provide basic supplies. I would hardly consider that basic supplies. They were impossible to get in contact with but had no problem ensuring we pay our tourist tax and checked out on time. They are scammers! Don’t waste your money.
Hailey
2025 年 9 月に 3 泊滞在