Turgutreis Vacations from ￥396,980

We loved this property, but it does need some renovation to the second outdoor swimming pool which wasn’t available. We were also given no warning about The Beach facilities not being available and we were told there was a shuttle service to and from The Beach but this also wasn’t available. It was disappointing as we wanted a beach holiday. The hotel was lovely, but we probably wouldn’t have stayed there if we had known there were no beach facilities. We had to make our own way down to the beach and pay for sunbeds. Not appropriate when that is not made clear on the website.

A beautiful property in a beautiful location - we want to give a special shout out to the guys who alerted us to our tire, which was nearly flat by the time we left - we were able to make it to the ferry and a mechanic shop where we’d picked up a nail. Overall, the service was just okay - they need more training in intercontinental service standards of proactive service, less hierarchical and if you have your room number in a secluded property, why make us wait 20 minutes to sign something or have something checked in our room before checking out. We called multiple times to get coffee replenished and finally had to walk to the front desk to make it happen. Some things were great, but not to the level of this luxury resort.

Excellent service and staff. This year restaurant quality was much better.