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"This was the most expensive stay in our trip and compared to the cost, definitely the most disappointing. Starting with the good things: the location is beautiful (even though not unparalleled in Hokkaido), both the private onsen in the room and the larger private onsens that can be used for free were great to use. In terms of things we did not like: as mentioned in other reviews, the property feels dated (e.g. the state of the onsens) - would be ok for a public onsen but less so for an expensive hotel. We more most disappointed by the breakfast and how it was handled: we shared in the reservation that we are vegetarians and would like to have this accommodated - no reaction and we were told when checking in that this is simply not possible to cater for. While Japan can be still tricky for vegetarians, all other (and cheaper!) places we stayed at could cater for us and prepared some brilliant dishes.This shows that this is not about what's doable just simply not caring."

"Nice hotel and good breakfast and soup in the evening "

"Nice place to stay. "

"Super staff, building may needs more love. "

"Sunset views, relaxing onsen with treats "

"Room was very clean, staff was helpful, breakfast was awesome, the hot springs amazing. Overall great no complaints "

"Good hotel, exactly as advertised. "

"Lobby and dining hall ambience was great. Food served at the dining hall was good. However, the room was a little dated and could do with a refresh. "

"Clean and comfortable. Good onsen and varied buffet breakfast and dinner. Will pick here again if visiting lake Akan in future."