In my 20+ years living & traveling in the US, I have never experienced anything like it. First of all, this property should have never been rented in summer. Its either pure neglect or greed or both — I don’t know what it is. We were seven of us (3 adults + 2 teens + 2 children) The home was sold to us as a dream vacation home close by Lake Tahoe. It was pricey, but hey we wanted the experience, so went for it. We checked in around 9pm. It was a two level home. We went up to the kitchen area first to finish our sandwiches (we had bought for dinner). It was close to 105 degrees upstairs (the entire day’s heat had just descended from the roof). We were scrambling for the thermostat. It looked broken, so we called to report this to the property management and they said they’ll send someone for help. It was close to uninhabitable upstairs. We were sweating, gasping for air & water. We finished our dinner and came downstairs. We found 2 bedrooms & enough space to sleep 4. We found a bunker bed with two beds in the laundry room (yes, you read that right!), with the bed brushing the washer/dryer. It was close to 100 degrees inside the laundry room with no vent. In fact, the rooms in general had no vents. We called the property mgmt for help again. Couple of calls later, they said we should look for fans in the home and the AC does not work. There was one broken fan & that barely emitted some air within one foot of the fan. Realizing that the upstairs was unsafe, we moved everyone down. We squeezed 7 people into the two bedrooms. Alas, this is how the concentration camps must have felt! Honestly, had the temperature not dropped at night, we’d have to either sleep in the car risking carbon monoxide poisoning or simply chose to die of heat stroke in the home. Throughout the night I had to check on the family to ensure everyone was safe and had enough water to drink. Pathetic! Why does anyone in this day & age have to live through this trauma, even for a night? And I had to pay a Ritz-Carletonesque rent for this. Pathetic!
Even more pathetic is the way the property management handled my 4 calls. Utterly insensitive and almost blaming us for not being able to adjust — apparently this is how cabin homes are!
Some body must be held accountable for all this trauma that we had to put up. I am finding help to understand how to handle this. If anyone knows more how to handle this, please contact me asap!