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「Very disappointing experience at The Grand Ambassador. The staff was extremely rude and unprofessional. They don’t know how to talk to guests respectfully, and the service was terrible from start to finish. I expected basic manners and hospitality, but this hotel completely failed. I would never visit this hotel again and would not recommend it to anyone. Worst behavior by hotel staff.」

「Had a 4 night stay in March 2026 when the 2 rooms which I booked were not cleaned at all. Requested this to be done on 2 separate occasions and on both occasions not cleaned. Had to request further clean towels and toilet rolls during my stay. There were private functions on 2 of the nights and on both occasions guests returning to their rooms at approximately 2:00AM - 4:00 AM made so much noise coming back to their rooms which woke me up. Why was I not given a room away from guests according...

「Breakfast was good had lots of choices for the whole family . Greet stay . 」

「We recently stayed at this hotel and had a fantastic experience from start to finish. What made our stay especially memorable was the outstanding hospitality from the team. A special thank you to: * Front Office Manager: Viviek Sharma * F&B Management: Harpreet and Saurav * Restaurant Team: Bhupinder, Gaurav, Jasmeet, Narayan, Paramjit, Priya, and Sheetal * Bar: Priya * Door/Security: Ajay, Harpreet, and Rajwant * Housekeeping: Parthiv Every member of staff went above and beyond to make us...

「The rooms were nice and clean, any issues the hotel resolved. The staff were friendly and professional. This was second time we stayed and was not disappointed. The restaurant staff were so nice and made us feel welcomed. Food was spot on and delicious each time. Room service was nice too. Would stay here again. 」

「Our stay at The Hotel Imperia was very comfortable. The staff were helpful and made us feel very comfortable and safe. We stayed in a suite which was spacious and idea if you are in a group, you can sit together. The property also had different banquet halls which can be booked for parties or meeting. It is situated in Model Town very hip and trend food establishments and bars. Buzzing with retail shops and eateries. We loved staying there. Will visit again for sure.」

「Blankets was dirty. Bathroom full of previous Travelers hair. Damaged stich boards. Faulty room light.」

「Old TV old bad not」