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I have been using this hotel for the past 15 years. When I first checked in, I was so impressed by the warm welcome—the staff offered me one of the nicest glasses of orange juice and a cold towel. It was such a lovely touch and left a lasting impression on me. Compared to those days, however, I was very disappointed with my experience this time. When I arrived at the hotel, I had to wait for about 10 minutes before any staff member appeared. I was also told that I would have to pay $150 if I wanted to check in before 2:00 p.m., while housekeeping staff were having lunch in the lounge. In addition, there was no longer a kettle or coffee maker in the room. I mentioned my disappointment to one of the male staff members, and he kindly offered to treat me to a coffee. He certainly didn’t have to do that, but it was a very nice gesture and made me feel a little better. I have always had fond memories of staying at Sirtaj, and I sincerely hope that the warm and attentive service I experienced in the past will come back again.

Cleaning and room service were not at all what I expected. Cleaning: Some cleaning tools remain at our room everyday, and the housekeeper seems to forget to change towels. Room service: That lamb chops had been overcooked and tasted almost charcoal. We actually has stayed in Japanese Kimpton before and held a wedding. And that was incredible and unforgettable, that’s why we chose. But I expected way too much.