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"Excellent breakfast clean room clean hotel"

"Smelly. It's nothing like a 3 star hotel. I went for an interview next day and all my clothes were smelly and floor never cleaned and the shower overflow. Please don't book this even for free. Not worth it. Disgusting"

"This was my second stay at this hotel and did not disappoint despite the high bar the previous stay set. I was able to park near the hotel entrance and did not need to leave due to everything being within walking distance. The room was wonderful and the bed very comfy. I used the gym for a cardio and weights session prior to getting something to eat. All the staff were really friendly and there were a lot of continental breakfast items available prior to ordering something from the cooked menu. There were only 2 drawbacks for me - The portions for the cooked breakfast were quite meagre and the bacon was not cooked well plus the gym could really benefit from having a proper bench that allows you to sit while being upright. Other than that, I look forward to being here again in the future."

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"Overall it exceeded my expectations, will certainly return,staff,food all very good."

"It's my favourite hotel in Torquay. Rooms are spotlessly clean, the bar area is very nice and the complementary breakfast is really high-quality."

"A lovely hotel, some lovely staff but a couple seemed to not be having their best day on our arrival, nice spa, great location. Food was not brilliant, no teaspoon on the tray in the room, mirror not well cleaned and torn net curtains. Housekeeping did make up our room but it looked a bit like my 17 year old son had a go at it. This isn't a bad review as it's a hotel that could be a few very small changes from being perfect. Good central location yet quiet enough to have the windows open at nighttime. Two members of staff shone: Ade in the restaurant and Sam on reception, really friendly."

"Lovely vew from our room staff could not have been more attentive will definitely go back "

"I’ve stayed at this hotel previously and had a positive experience, which makes this visit particularly disappointing. One of the main reasons for booking was the advertised use of the pool. However, on arrival we were informed there is a £10 per person charge to use the facilities. This was not made clear at the point of booking. Had this been clearly stated, we may have considered alternative options. When raising this at reception, the response we received was unexpectedly poor. Rather than acknowledging the concern, the receptionist was defensive and dismissive, stating it was “our problem” and that we should take it up with Hotels.com. She also mentioned they only advertise through Expedia, despite the fact we had booked through Hotels.com. What was most disappointing was not just the additional charge, but the tone and lack of customer care. There was no attempt to understand our position, no apology, and no effort to resolve the situation. The interaction felt cold and unhelpful, which significantly impacted our impression of the hotel."