2/10 (非常に不満)
marya
2025 年 12 月 2 日
気になった点 : 清潔度、施設のコンディションと設備
I had a very uncomfortable and disappointing stay here. My “clean” set of linen was covered in body hair and lint. As I was going to check the second pair on linen stashed under the sofa I found the same thing. Covered in body hair and lint. I got brought a third pair of linen and once again, was covered in body hair and lint. As i’m voicing my complaints with Arman the response he gave me was “well you could have asked the cleaners for another set”. That would’ve been the 4th pair. Arman was so unapologetic, dismissive, and just straight up unprofessional. Never received a single apology, and was being spoken to like it was my fault. The first pair of sheets should have been clean in the first place. Even if they had been washed and dried, it says something about the quality of cleaning equipment being used. I spent my nights sleeping on a hard couch. On top of that there was not a single spare roll of toilet paper, and only 1 lock on the door. The one lock does not lock automatically, and is unlocked with the code given to you and a mystery key. Which made me feel unsafe. My experience with the multiple dirty sheets and the absolute lack of care from Arman completely tanked my experience.
marya
2025 年 11 月に 3 泊滞在
