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Four Points Flex By Sheraton Tokyo Ueno

3.0 star property
Travelers wake up refreshed at this Tokyo hotel near iconic temples and parks, where friendly staff help guests navigate local attractions with ease

Choose dates to view prices

Ueno Hotel offers a comfortable stay in central Tokyo, steps from Sensoji Temple and Ueno Park. Guests enjoy practical amenities like in-room WiFi, professional dry cleaning, and 24/7 luggage storage at the front desk.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Free WiFi
  • Air conditioning
  • Laundry
  • Housekeeping
  • 24/7 front desk
The current price is ￥12,000
￥13,200 total
Jun 14 - Jun 15

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About this property

Four Points Flex By Sheraton Tokyo Ueno

  • Hotel near Ueno Park
  • Close to Sensoji Temple, Four Points Flex By Sheraton Tokyo Ueno provides amenities like dry cleaning/laundry services. Guests can connect to free in-room WiFi.
  • Other perks include:
    • Japanese breakfast (surcharge), a vending machine, and a 24-hour front desk
    • A front-desk safe, smoke-free premises, and luggage storage
    • An elevator
    • Guest reviews speak highly of the helpful staff
  • Room features
  • All 201 rooms boast comforts such as air conditioning, in addition to thoughtful touches like free WiFi and safes.
  • Other conveniences in all rooms include:
    • Bathrooms with showers and toilets with electronic bidets
    • Refrigerators, heating, and daily housekeeping

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Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property

To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation

If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room

Rollaway/extra beds are not available

Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

  • Fee for Japanese breakfast: approximately JPY 1000 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file

Frequently asked questions

Is Four Points Flex By Sheraton Tokyo Ueno pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Four Points Flex By Sheraton Tokyo Ueno?

As of May 21, 2026, prices found for a 1-night stay for 2 adults at Four Points Flex By Sheraton Tokyo Ueno on Jun 14, 2026 start from ￥12,000, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking?

This property doesn't offer parking.

What time is check-in at Four Points Flex By Sheraton Tokyo Ueno?

Check-in start time: 3 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Four Points Flex By Sheraton Tokyo Ueno?

Check-out is at 11 AM.

Where is Four Points Flex By Sheraton Tokyo Ueno located?

Located in Ueno, this hotel is within 1 mi (2 km) of Ueno Park and Sensoji Temple. Tokyo Skytree and Tokyo Dome are also within 3 mi (5 km). Iriya Station is 7 minutes by foot and Inaricho Station is 9 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

8.0

Very Good

8.2

Cleanliness

8.2

Location

8.4

Staff & service

7.6

Property conditions & facilities
Rating 10 - Excellent. 304 out of 1005 reviews
Rating 8 - Good. 430 out of 1005 reviews
Rating 6 - Okay. 185 out of 1005 reviews
Rating 4 - Poor. 52 out of 1005 reviews
Rating 2 - Terrible. 34 out of 1005 reviews

Reviews

Verified

8/10 Good

Briana

Liked: Cleanliness
Clean room, helpful staff
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Aiden

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room the staff was very nice if I return to Japan will definitely be staying here again
Stayed 13 nights in Dec 2025
Verified

10/10 Excellent

Elisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my 3rd stay here. It is great value for the money and comfortable beds, spacious (for Japan) rooms.
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

ARTEE

Liked: Cleanliness, amenities, property conditions & facilities
Nice cozy room … small but from what I heard that is normal in Japan … close to everything … friendly staff
Stayed 4 nights in Nov 2025
Verified

10/10 Excellent

Rosabel

Liked: Cleanliness, staff & service, amenities
Staff & service - wonderful. Location and proximity to JR station and metro stations - perfect.
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

TRINH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean. Close to Ueno train station making it easy to get around. In a quieter part of the city, a plus. Rooms were small, but that was expected.
Stayed 3 nights in Feb 2026
Verified

8/10 Good

Vanessa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very small but clean rooms, great staff, nearby shops and transportation
Stayed 4 nights in Nov 2025
Verified

10/10 Excellent

Elisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place has free coffee 24/7, coin laundry, larger sized rooms (in comparison to Tokyo), and very friendly staff!
Stayed 5 nights in Dec 2025
Verified

10/10 Excellent

Joelle

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay, it’s stellar location and the amability of the staff!
Stayed 4 nights in Apr 2025
Verified

10/10 Excellent

Russell

Liked: Cleanliness, staff & service, amenities
The room was small, but clean and efficient. The staff was friendly and professional. There were lots of amenities for you to take as needed. Location is convenient to Ueno station.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay!

Friendly staff, quick check in and great showers. Everything needed after a long flight to Tokyo!
Stayed 1 night in Jan 2025
Verified

10/10 Excellent

Elisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were comfortable, clean, spacious (for Japan) and the Internet was fast and reliable. The beds were very comfortable. Would stay again!
Stayed 1 night in Jan 2025
Verified

6/10 Okay

Yue Kan

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly for a short stay.
Stayed 3 nights in Jul 2024
Verified

10/10 Excellent

Toby

Liked: Cleanliness, staff & service, property conditions & facilities
Cheep and cheerful business hotel with a comfy bed and close to Ueno Park
Stayed 3 nights in Dec 2024
Verified

4/10 Poor

Annabella

Disliked: Property conditions & facilities
The room itself (twin) has no window in the bedroom, only the bathroom around the corner so there is no natural light. The ‘hallways’/where all the rooms are after getting off the lift is exposed to the outside, rather than being enclosed in a building, which is next to a busy road, and there was no soundproofing so all I could hear unfortunately was the sound of cars, sirens etc. and other guests due to the echo. One of the front desk staff was very nice (Ale i think?) and the bed itself was comfortable and clean, which is the only reason this isnt getting a 1 star review.
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Yu Chuan

Liked: Cleanliness, staff & service, property conditions & facilities
Close Ueno Station, very convenient for transportation.
Stayed 4 nights in Mar 2024
Verified

10/10 Excellent

Sebastian

Liked: Staff & service, property conditions & facilities, room comfort

Comfortable stay in Ueno

Great hotel with friendly efficient staff. Within walking distance of Ueno station and the convenience shop across the road was convenient!!
Stayed 7 nights in Dec 2024
Verified

10/10 Excellent

Griffin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good spot.
Stayed 2 nights in Apr 2025
Verified

8/10 Good

Mei Tai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and good customer service!
Stayed 6 nights in Apr 2024
Verified

10/10 Excellent

Francisco Javier Tapia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay. Bathrooms are clean and good. Around 7 minute walk from Iriya Exit at Ueno station. Easily accessible from anywhere and easy to go to everywhere in Tokyo.
Stayed 8 nights in Aug 2023
Verified

8/10 Good

Cody

Liked: Cleanliness, staff & service, property conditions & facilities
Ueno Hotel wasnabout a 10 min. Walk to Ueno station, along the way are some good spots to eat like Yoshinoya, and convince store for snacks and Bento Box. The staff was friendly, helpful and spoke english well. I walked around at night and early mornings, even hit some side road and back road and felt safe the whole time.
Stayed 3 nights in Mar 2025
Verified

8/10 Good

NIall

Liked: Cleanliness, staff & service

Just right for day sightseeing base

Perfect for what I needed-just a room to sleep in between sightseeing adventures. Staff very friendly and accommodating-left my luggage for a few hours both before checking in and checking out and retrieved an item I had left in room safe. If I was back in Ueno it would probably be my first choice for convenience and familiarity
Stayed 4 nights in Oct 2024
Verified

10/10 Excellent

Qiang

Liked: Cleanliness, staff & service, property conditions & facilities
Very good option to stay. Walking distance to Ueno station. Tons of restaurants in the area. Rooms are a little small.
Stayed 7 nights in Jun 2024
Verified

8/10 Good

vince

Liked: Cleanliness, staff & service, property conditions & facilities
Good size room for one all amenities are good,a bit of walking distance to Ueno Station if you want to venture to other parts of Tokyo and reasonably cheap overall
Stayed 8 nights in May 2024
Verified

8/10 Good

Shankar

Liked: Cleanliness, staff & service, amenities
Very small rooms. No bedside plugs. Good location. Staff friendly and courteous. Rooms near good housekeeping.
Stayed 7 nights in Mar 2025