Dear Sir/ Madam
On your website and in the reservation itself, you specified that the booking included “breakfast”, which was specified to be a “breakfast buffet”.
Our first morning at the hotel we discovered that in fact breakfast consisted of literally no more than croissant!
We were particularly surprised to discover this since we were explicitly in writing supposed to include a breakfast buffet.
The Oxford English Dictionary defines breakfast as follows:
“a meal consisting of several dishes from which guests serve themselves”
It is abundantly clear that the food provided to me and my guests in no way met our reasonable expectations for the provision of a choice of dishes as is customary at a breakfast buffet.
This is no small matter. As a direct result of your broken agreement with my group and me, I had to pay for breakfast outside the hotel for a number of guests.
I therefore expect no less from you than an apology and repayment to me for the provision of breakfast to a group of guests to whom you failed to meet your obligations.