Encountered the following problems / Disappointments and Complaints:
CHECK-IN: It was 7:30pm and I was tired when reaching the building. Turned out Creal did not give me direction to the mail room to get my key. After 15 minute of struggling, a food delivery man entered the building, he was kind to show me the location of the mail room. When I thought the mail room should be behind the main entrance, actually i had to go around the building and find a door with NO SIGN on it. The food delivery man was so kind to offer me his torch in the mail room with no light.
I finally entered the apartment, I thought pain was over, then I see some instruction on the door 'scan to check in'. The check-in system failed.
CHECK-OUT: The 'scan to check out' system requested my date of birth, i input it in the right order. But it popped up an error message 'Reservation not found. Please check again and enter your date of birth'. So the check-out system also failed. I called the Creal service phone number to report that i could not check out in the system. A Japanese man answered the phone, he replied 'wakaranai' and then hung up on me!