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"they always do a great job, very convenient hotel"

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"Amazing experience."

"Added the breakfast. It was wonderful! The selection was terrific. If you don’t want to add it there are plenty of options around the area. I speak very little Japanese and there were no problems at all. Everyone was as very friendly and had great patience with me. "

"Staying at this property was truly an incredible experience. My wife and I (American tourists visiting Japan for the first time) stayed here for 3 nights. The staff was so friendly, especially the wonderful staff in the 6th floor restaurant. Our room, a 12-tatami was spacious and comfortable with a great view of the lake and mountains. Each room comes equipped with everything you need to make green tea and wake up with the sun. The 6th floor restaurant boasts views of Mount Fuji on a clear day with excellent food and service. The public bath is comfortable, clean, and hot! 10/10 experience. As for the area around the hotel, we were so amazed by the quiet, lush, and serene town of Tokorozawa. We walked to a Seibu Lions baseball game, the forest that inspired Totoro, and several local parks. It was a great experience of “small town” Japan that is very different from the hustle and bustle of Tokyo city. "

"I will sure be coming back here as a tourist"

"Staff was very helpful with getting my luggage to the room for me. Knowledgeable with surrounding areas, knew about nearby events going on nearby, and great recommendations of nearby restaurants. I'd definitely stay here again soon!"

"We enjoyed this hotel. It had a great location close to the train station and lots of shopping. It's a bit of a journey getting to downtown Tokyo, but we knew that when we booked it. We were visiting people and places close by, and the hotel worked out great for us. "

"Towels and sheets are smell bad."