2/10 (非常に不満)
Joshua
家族旅行
2024 年 1 月 2 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Overall hygiene not okay
Extremely Disappointing Stay Due to Unhygienic Conditions
I recently stayed at Black Gold and unfortunately, it was an extremely disappointing experience. The room I was provided with was far from satisfactory in terms of cleanliness. The sheets seemed unwashed, the silverware was dirty, and to my absolute shock, there were visible fecal spots in the toilet and hair in the bathtub.
Despite immediately bringing these concerns to the attention of the hotel staff, the situation was not adequately addressed during my stay. It deeply affected my comfort and made the entire experience unpleasant and unsanitary.
I have attached photos as evidence of these unsanitary conditions. It's distressing to have encountered such neglect of basic cleanliness standards in a hotel of this caliber.
As a frequent traveler, cleanliness is of utmost importance to me, and this stay fell well below acceptable standards. I hope this review serves as a warning to others considering accommodations at Black Gold. The lack of attention to such fundamental aspects of hospitality is unacceptable.
Overall, my experience was marred by these hygiene issues, and I strongly advise the management to take immediate action to ensure that future guests do not face similar disappointments.
Despite having a non refundable room for 2 nights. We left to another hotel
Joshua
2023 年 12 月に 2 泊滞在