2/10 (非常に不満)
Andreas
家族旅行
2025 年 9 月 11 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Hotel review – Absolutely disappointing and unacceptable: This hotel is in a catastrophic state and has absolutely nothing to do with a 4-star standard! The rooms are hopelessly outdated, bathrooms and rooms are only superficially cleaned – limescale deposits everywhere, dirty, dull mirrors, and dirty corners you'd rather not see. Hygiene should be a top priority, but it seems completely irrelevant here. The staff is simply a disgrace. I have rarely encountered such a sluggish, unmotivated, and unfriendly team. Guests receive no attention at all, questions or requests are ignored or rudely dismissed. Breakfast was a complete disaster: the quality of the food leaves much to be desired, and the juices offered are inedible. It was incredibly embarrassing when the hotel manager simply poured a juice into our glasses after we'd tried it – what a scene for a supposed 4-star hotel! When my daughter wanted to order mineral water for breakfast, she was not only simply refused, but was also rudely told to get it herself from the pool bar. Unbelievable and disrespectful! The situation is no better at the beach and the pool bar – the staff there are completely disinterested and unfriendly, and don't even consider it necessary to ask if guests would like a drink! If you get something yourself, a small beer costs a whopping €5! The reception staff were consistently friendly! The management is clearly incompetent!
Andreas
2025 年 9 月に 7 泊滞在