Tha La Vacations from ￥123,527

Was unable to get into the property. They use virtual check in and that does not work. Apparently the finger print was out of order and had been for two days. They canceled our booking and we had to find a new hotel. Very bad experience. Virtual check in is a non-starter. Very bad experience.

My stay at D1Mension Residences was extremely disappointing, and I would not recommend it to anyone. The property is not as advertised, and the service is practically non-existent. Misleading Photos: The biggest issue is that the apartment I received looked nothing like the polished, professional pictures online. The reality was a tired, underwhelming space that did not match the expectation they set with their advertising. No On-Site Staff & Poor Communication: There is no dedicated reception or staff for the apartment in the lobby. To check in or ask a question, I had to text a contact person who took hours to respond. This is unacceptable and very stressful. Poor Building Conditions: The common hallways have no air conditioning, making them uncomfortably hot and stuffy. Unsanitary Bathroom: Worst of all was the bathroom. It had a persistent, foul odor that made the entire apartment unpleasant. This was a major hygiene concern. Save your money and book elsewhere. This place does not deliver on its promises and the lack of service and cleanliness is a serious problem.

The host was friendly and always ready to help when needed.

Very nice rooms and clean. Staff was responsive. Only thing that was misleading was that clients with stays that are less than 5 days don’t get access to the gym or the outdoor pools. This was not mentioned in the property listing.