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"It’s a beautiful property in a great location. Staff are very nice. I have a couple complaints, which is why I tagged it as low as I did. 1. They provide two small bottles of water. To get more I had to call room service and pay for them. I’ve stayed at many hotels in Japan for a third the price that provide as much water as you need. 2. Same thing with coffee. They provide the minimum amount. 3. The restaurants are horrendously expensive. The sushi place had really good reviews but a very limited menu. It was just OK. Nothing special. 4. Oh yes, and at check-in. Which begins promptly at three. There’s a big line up. Don’t try to check in early at Hotel Nikko…At least not if you’re just a typical guest. Perhaps they have a special service for VIPs I don’t know. Overall, it feels like a place where the accountants are in charge. I won’t hurry back. They’re stingy. And the staff, friendly as they are don’t seem particularly well treated. I think upper management could do a better job. You’re in the hospitality, business folks, act like it."

"I already miss it. This hotel is in a great location. So quiet yet surrounded by gems of bakeries, restaurants, and a short walk to the river walkway. The free water was very much appreciated. The staff cares a lot and were responsive, friendly, and kind. Incredibly professional. I would stay here again. It’s impeccably clean. The only shortfall is the laundry. I don’t think the machines are well-maintained, and the laundry smelled weird. Fortunately there’s a very clean and well rated laundromat nearby. "

"The room is clean, but the front office staff weren’t very friendly and they weren’t very accommodating. I felt that they did not care for foreigners. I saw that they were more gentle with Japanese customers more than foreigners. The breakfast buffet was OK. I feel like they didn’t stock up quickly. "