部屋からの景観

ビバリー ヒルズ スイーツ - エクセル ホテルズ & リゾーツの口コミ

3 out of 5
ビバリー ヒルズ スイーツ - エクセル ホテルズ & リゾーツ
Rodeo s/n, Oasis del Sur, Los Cristianos, Arona, Tenerife

口コミ

8.2

とても良い

評価 10 - 609 件の口コミ中 211 件が非常に良い" "
評価 8 - 609 件の口コミ中 283 件が良い" "
評価 6 - 609 件の口コミ中 84 件が普通" "
評価 4 - 609 件の口コミ中 22 件が不満" "
評価 2 - 609 件の口コミ中 9 件が非常に不満" "

8.2/10

清潔度

8.4/10

スタッフとサービス

8.2/10

設備とサービス

8.0/10

施設のコンディションと設備

8.0/10

環境への配慮

口コミ

8/10 (良い)

michael

グループ旅行
良かった点 : 清潔度、施設のコンディションと設備
Nice room with soap, shampoo and body wash supplied, it even had an iron. Didn’t like the check-in experience, the staff were totally controlling and you can’t get your room keys until the clock turns 4!!!! There were groups of us waiting in Reception and even ‘dagger stares’ did not work
2024 年 3 月に 5 泊滞在
Beverly Hills Suitesからの返信 (投稿日 : 2024 年 4 月 2 日)
Hi Michael,Cheers for taking some time to share your opinion with us.We're thrilled to hear you appreciated the amenities in your room, such as the soap, shampoo, body wash, and the handy iron. It's great to know these little touches made a difference in your stay! As for the check-in, we're all about starting the holiday vibe right at 4 PM, but we see how eager you were to get settled. While we maintain a strict check-in policy to ensure rooms are top-notch for our guests, we're sorry to hear that the wait was a bit of a drag. We'll certainly look into making this process as smooth as possible.Come back soon!Take care,Beverly Hills Suites

10/10 (非常に良い)

Julia

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Fantastic as always, the calm Oasis of white Spanish low rise apartments are beautiful with amazing hillside views of the sea. The staff are exceptional and friendly, especially Daniel on reception and nothing is too much trouble. I visit twice a year and would not stay anywhere else. They are constantly maintaining and upgrading the resort and the pools are perfect. Close to great restaurants and supermarkets and opposite the taxi rank. As nice walk down to the beach and busy resort centre takes just 10 minutes. I would highly recommend Beverley Hills Suites.
2024 年 3 月に 4 泊滞在
Beverly Hills Suitesからの返信 (投稿日 : 2024 年 3 月 26 日)
Hello Julia, Your positive review really made our day We appreciate it!We're thrilled to hear you love the hillside sea views. Daniel will be especially happy to know he's made such a positive impact during your stays! It's fantastic that you've noticed our efforts in maintaining and upgrading the resort, we always strive for perfection. Plus, being close to great restaurants and supermarkets, as well as the taxi rank, makes everything so convenient, doesn't it? And a 10-minute stroll to the beach is our secret ingredient for a perfect day out. We're over the moon that you'd highly recommend us – that's the kind of news that makes our team's day!It would be great to welcome you back.All the best,Beverly Hills Suites

8/10 (良い)

Allan

良かった点 : 清潔度、客室の快適度
Excellent but .....
Been going to Tenerife for years but this was our first visit to Beverly Hills Suites and to Los Christianos. The apartments are clean and well maintained with 2 lovely pool areas. Some of the loungers however are so saggy they need to be replaced. The location is quiet with some very nice restaurants, bars and decent supermarkets nearby. For us, it is located a bit too far back in the resort from the seafront where we had hoped to spend more time. The uphill trek from the beach and steps within the complex could be challenging for some.
2023 年 11 月に 14 泊滞在
Beverly Hills Suitesからの返信 (投稿日 : 2023 年 12 月 12 日)
Hello, Allan! A million thanks for your thoughtful reviewIt's great to hear that you appreciated the cleanliness and maintenance of our apartments, as well as the lovely pool areas—it's something we're really proud of! We're also glad you enjoyed the peaceful location and nearby amenities. We'll take a look at those loungers and see what can be done; your comfort is our priority.We hope to see you again for an even better experience. Cheers,Beverly Hills Suites

10/10 (非常に良い)

Moira

良かった点 : 清潔度、客室の快適度
2023 年 11 月に 3 泊滞在
Beverly Hills Suitesからの返信 (投稿日 : 2023 年 12 月 13 日)
Hello Moira, Your positive review really made our day! We appreciate it!It's a pleasure to know how much you enjoyed your stay, your feedback is a reward and incentive for our team to continue upholding our high standards. We have noted your feedback and will be taking this into consideration.It would be great to welcome you back.All the best,Beverly Hills Suites

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度
2023 年 12 月に 4 泊滞在
Beverly Hills Suitesからの返信 (投稿日 : 2023 年 12 月 7 日)
¡Hola! ¡Qué alegría leer tu opinión! Gracias por tomarte el tiempo de escribirnos. Nos alegra mucho que la limpieza de las habitaciones haya cumplido con tus expectativas al 100%. Trabajamos día a día para ofrecer espacios impecables y agradables para nuestros huéspedes.Lamentamos que la comodidad de la habitación no haya sido completamente de tu agrado. Aunque nuestras habitaciones están diseñadas para proporcionar una estancia confortable y placentera, entendemos que siempre hay espacio para mejorar. Te agradecemos que nos hayas hecho llegar este comentario y te aseguramos que tomaremos nota para evaluar posibles mejoras.Esperamos verte de nuevo.¡Hasta la próxima! Beverly Hills Suites

4/10 (不満)

Mihaela

気になった点 : 清潔度、施設のコンディションと設備
2023 年 11 月に 4 泊滞在
Beverly Hills Suitesからの返信 (投稿日 : 2023 年 12 月 7 日)
Hey Mihaela, Thanks for taking the time to share your experience. We're really disappointed to hear that we didn't meet your expectations.We are very sorry your experience wasn't completely satisfying and ask you to please accept our apologies. We would appreciate receiving more detailed information so that we can address any shortcomings.We hope to see you again.Take care,Beverly Hills Suites

6/10 (普通)

Georgina

2023 年 11 月に 7 泊滞在
Beverly Hills Suitesからの返信 (投稿日 : 2023 年 12 月 19 日)
¡Hola Georgina! Muchas gracias por tomarte el tiempo de compartir tu experiencia en nuestro apartamento,Fue un placer recibirte, no obstante, sentimos si no hemos logrado tu entera satisfacción y nos disculpamos. De todos modos, nos hubiera gustado conocer detalles acerca de tu disconformidad a fin de saber en qué aspectos mejorar. Los testimonios de quienes nos visitan son muy valiosos para nosotros y siempre serán bien recibidos.¡Hasta pronto!Beverly Hills Suites

10/10 (非常に良い)

Karl

2023 年 11 月に 4 泊滞在
Beverly Hills Suitesからの返信 (投稿日 : 2023 年 11 月 23 日)
Hi there Karl!It’s great to receive such positive feedback. Thanks for taking the time to share.We are delighted that you had a pleasant experience during your stay with us and appreciate your valuable feedback.The entire team look forward to welcoming you back on a future trip.All the best,Beverly Hills Suites

8/10 (良い)

Donald

2023 年 11 月に 1 泊滞在
Beverly Hills Suitesからの返信 (投稿日 : 2023 年 12 月 13 日)
Hey there, Donald! Thrilled to see your positive feedback. Thanks for sharing your experience with us.We are delighted that you had a pleasant experience during your stay with us and appreciate your valuable feedback.Hope to see your face again soon.All the best,Beverly Hills Suites

8/10 (良い)

Ian

良かった点 : 清潔度、客室の快適度
2023 年 11 月に 4 泊滞在
Beverly Hills Suitesからの返信 (投稿日 : 2023 年 11 月 16 日)
¡Hola Ian! Ha sido un placer hospedarte y vemos con agrado por tu positiva valoración global que has disfrutado de una satisfactoria experiencia con nosotros.¡Hasta pronto y gracias por elegirnos!Beverly Hills Suites

10/10 (非常に良い)

Nina

家族旅行
2023 年 11 月に 1 泊滞在
Beverly Hills Suitesからの返信 (投稿日 : 2023 年 11 月 15 日)
Hola Nina, ¡Gracias por tu increíble reseña! Nos alegra mucho que hayas tenido una buena experiencia. Nos alegra que hayas tenido una experiencia del todo satisfactoria y que destaques la amabilidad de nuestro personal, siempre dispuesto a satisfacer las necesidades de quienes nos visitan.Estamos encantados de recibirte nuevamente en futuras ocasiones. ¡Hasta pronto!Beverly Hills Suites

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度
Flott starfsfólk, góð þjónusta. Fín íbúði með góðum svölum sem bjargaði ferðinni því aldrei fengum við sólbekki. Þeir voru teknir frá á nóttunni eða snemma morguns og tómir í góðan tíma. Rúmin
2023 年 10 月に 7 泊滞在
Beverly Hills Suitesからの返信 (投稿日 : 2023 年 11 月 10 日)
Hæ! Takk fyrir umsögnina þína! Við erum glaðir að heyra að þú hafir verið ánægður með starfsfólkið og þjónustuna sem þú fékkst hjá okkur. Fínt að heyra að þú hafir notið íbúðarinnar og svölanna! Það er leitt að heyra að þú hafir áttað þig á vandamáli með sólbekkina. Við munum skoða þetta málefni og reyna að finna lausn til að tryggja að framtíðargestir okkar njóti betur sólbekkjanna. Aftur, því miður fyrir óþægindin. Við vonumst til að sjá þig aftur fljótt! Kveðja,Beverly Hills Suites

6/10 (普通)

Johan Mikael

カップルで旅行, 家族旅行
Helt okej boende. Tyvärr fick vi ett rum med bedrövlig utsikt över restaurangen, där man hörde all musik, människor skränandes dygnet runt.
2023 年 10 月に 7 泊滞在
Beverly Hills Suitesからの返信 (投稿日 : 2023 年 11 月 6 日)
Hej Johan,tack för att du delar med dig av din upplevelse hos oss!Vi är glada att du tyckte att boendet var okej, men det är tråkigt att höra att du inte var nöjd med utsikten över restaurangen. Vi har flera olika typer av rum med olika utsikter och vi rekommenderar att du nästa gång ber om ett rum med en annan utsikt, kanske med havsutsikt eller utsikt över poolen, för en mer avkopplande vistelse. Vi är också ledsna att ljudet från restaurangen störde dig, men vi uppskattar din kommentar och ska se över hur vi kan förbättra ljudisoleringen i framtiden.Vi hoppas att du ger oss en ny chans att göra din vistelse ännu bättre nästa gång. Ha en bra dag!Beverly Hills Suites

10/10 (非常に良い)

Stephen

良かった点 : 清潔度、客室の快適度
2023 年 10 月に 2 泊滞在
Beverly Hills Suitesからの返信 (投稿日 : 2023 年 10 月 26 日)
Hi there Stephen! Thanks for the review.We are delighted that you had a pleasant experience during your stay with us and appreciate your valuable feedback.Fingers crossed you'll visit us again.Take care,Beverly Hills Suites

4/10 (不満)

olga

出張
良かった点 : 清潔度
気になった点 : 客室の快適度
2023 年 8 月に 1 泊滞在
Beverly Hills Suitesからの返信 (投稿日 : 2023 年 9 月 4 日)
Hola Olga,Recibimos el testimonio que nos has dejado.Nos alegra saber que la limpieza de la habitación fue de tu agrado. Lamentamos que la comodidad de la habitación no haya cumplido con tus expectativas. Aunque nos esforzamos por ofrecer un ambiente agradable y cómodo para nuestros huéspedes, entendemos que las preferencias varían. Si decides visitarnos nuevamente, no dudes en contactarnos para que podamos ayudarte a encontrar una habitación que se ajuste mejor a tus necesidades.Un gran saludo,Beverly Hills Suites

10/10 (非常に良い)

Philip

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
The apartment was spacious and clean with air conditioning throughout and the staff at the hotel were friendly and helpful.
2023 年 8 月に 7 泊滞在
Beverly Hills Suitesからの返信 (投稿日 : 2023 年 10 月 30 日)
Hi Philip,Thanks for the stellar review!We are thrilled that everything met your expectations during your stay. Your positive feedback inspires our team to continue with their efforts to maintain the high standards of service that we set for ourselves.Hope to see you again.Take care,Beverly Hills Suites

8/10 (良い)

Akim

良かった点 : 清潔度
2023 年 7 月に 10 泊滞在
Beverly Hills Suitesからの返信 (投稿日 : 2023 年 8 月 7 日)
Hallo Akim,Es freut uns sehr, dass du eine gute Zeit bei uns verbracht hast.Wir hoffen, dich bald wieder im Beverly Hills Suites begrüßen zu dürfen und wünschen dir bis dahin alles Gute!Beverly Hills Suites

10/10 (非常に良い)

James Robert

家族旅行
良かった点 : 清潔度、施設のコンディションと設備
Very nice Hotel in a great location with friendly staff
2023 年 7 月に 5 泊滞在
Beverly Hills Suitesからの返信 (投稿日 : 2023 年 8 月 3 日)
Hi James!We're grinning from ear to ear after reading your fantastic review. Thank you so much!We're thrilled to hear that you enjoyed our great location and found our staff to be friendly. It's always a pleasure to provide a memorable experience for our guests. We're also glad that you appreciated the cleanliness of our hotel and the condition of the property. However, we noticed that you rated our room amenities at 60%. If you have any specific suggestions or concerns, please feel free to let us know so we can continue to improve our services :)Hope to see you again.Take care,Beverly Hills Suites

10/10 (非常に良い)

Gabriel

グループ旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Felipe el recepcionista me facilitó y agilizó todo. Muchas Gracias!
2023 年 7 月に 1 泊滞在
Beverly Hills Suitesからの返信 (投稿日 : 2023 年 8 月 17 日)
¡Hola Gabriel! Estamos encantados de leer tu reseña positiva. Muchas gracias. Nos alegra saber que la atención de nuestro personal fue de tu agrado, siempre trabajamos para brindar un servicio amable y atento a nuestros huéspedes. Nos alegra que haya tenido una experiencia del todo satisfactoria.Estamos deseando que nos visites otra vez. ¡Hasta pronto! Beverly Hills Suites

10/10 (非常に良い)

Nicola

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Nice and quiet
2023 年 7 月に 2 泊滞在
Beverly Hills Suitesからの返信 (投稿日 : 2023 年 7 月 25 日)
Hello Nicola, Your positive review really made our day We appreciate it!We're thrilled to hear that you found our apartment clean, well-maintained, and well-equipped. It's great to know that you enjoyed the peace and quiet during your stay. We always strive to provide a comfortable and relaxing environment for our guests.See you again soon.Take care,Beverly Hills Suites

8/10 (良い)

Hörður Jóhann

2023 年 6 月に 7 泊滞在
Beverly Hills Suitesからの返信 (投稿日 : 2023 年 6 月 30 日)
Halló Jóhann,Takk fyrir þína umsögn.Ég halda þumunum að þú munt koma aftur á heimsókn.Passaðu þig vel,Beverly Hills Suites

10/10 (非常に良い)

Fabiola

2023 年 6 月に 2 泊滞在
Beverly Hills Suitesからの返信 (投稿日 : 2023 年 7 月 25 日)
¡Hola Fabiola!Nos ha encantado tu reseña.Nos alegra que hayas tenido una experiencia del todo satisfactoria y que destaques la amabilidad de nuestro personal, siempre dispuesto a satisfacer las necesidades de quienes nos visitan.¡Saludos! ¡Te esperamos pronto!Beverly Hills Suites

6/10 (普通)

Farai

2023 年 6 月に 3 泊滞在
Beverly Hills Suitesからの返信 (投稿日 : 2023 年 6 月 20 日)
Hi Farai,We appreciate you taking the time to let us know what you thought of your recent stay.We would have liked to have met all your requirements.We would certainly like to learn more about that in a private message.Fingers crossed we get to host you again real soon.All the best,Beverly Hills Suites

10/10 (非常に良い)

Wiktor

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Been in rhis area before. No issues. Friendly and helpful staff. Few minor hiccups but nothing to moan about.
2023 年 6 月に 7 泊滞在
Beverly Hills Suitesからの返信 (投稿日 : 2023 年 7 月 10 日)
Hello, Wiktor! A million thanks for your thoughtful review We're thrilled to hear that you enjoyed our friendly and helpful team during your stay. It's always great to know that our team is making a positive impact on our guests' experiences. We appreciate your understanding regarding the few minor hiccups you encountered and hope they didn't affect your overall stay too much.The entire team hope that we may have the pleasure of seeing you in the future.All the best,Beverly Hills Suites

10/10 (非常に良い)

Beata

グループ旅行
良かった点 : 清潔度、施設のコンディションと設備
Lovely place to stay, very quiet area, walking distance to the nearest beach 25 minut, but if you like walk it's not a problem. You can always drive a car because around beaches it's a lot of space to park for free. Lot of shops and bars around. We had very nice apartment with separate bedrooms, own kitchen and balcony with the see view, plenty of wardrobes inside, iron , microwave, hairdryer, whatever you need. The only thing that could bevimproved is the accessibility to fresh towels. They are cleaning room very nicely every 3 days , so if you run out of clean towels until that time you are in trouble;) overall super place , definitely comfortable, clean and with a lot of parking space in front. I would definitely recommend!
2023 年 5 月に 7 泊滞在
Beverly Hills Suitesからの返信 (投稿日 : 2023 年 6 月 14 日)
Hi Beata,Thank you for taking the time to review your stay. We're thrilled to hear that you found our apartment comfortable, clean, and well-equipped with all the essentials. It's great that you enjoyed the sea view from your balcony and the handy parking space in front of the building. We appreciate your feedback on the towel situation, and we'll take it into consideration for future improvements. Just a little tip for next time, we do offer towel rental for a small fee if you ever need extra ones before the scheduled cleaning. See you soon!Take care, Beverly Hills Suites

4/10 (不満)

Finn

2023 年 3 月に 4 泊滞在
Beverly Hills Suitesからの返信 (投稿日 : 2023 年 5 月 23 日)
Finn,Tak for anmeldelsen af dit ophold hos os.Vi ville rigtig gerne have opfyldt dine krav, og vi ville sætte enorm stor pris på hvis du kunne give os nogle flere oplysninger som vi kan arbejde med konstruktivt for at forbedre oplevelsen fremadrettet for både dig og fremtidige gæster.Vi håber at byde dig velkommen tilbage igen en anden gang.Med Venlig hilsenBeverly Hills Suites

10/10 (非常に良い)

celine

良かった点 : 客室の快適度
2023 年 4 月に 8 泊滞在
Beverly Hills Suitesからの返信 (投稿日 : 2023 年 4 月 24 日)
Hallo Celine,We zijn blij met deze mooie score, bedankt!Het verheugt ons dat je genoten hebt van het comfort van de kamer.Hartelijke groet,Beverly Hills Suites

10/10 (非常に良い)

Seyma

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Nos sentimos genial mi hijo y yo los dias aqui
2023 年 4 月に 2 泊滞在
Beverly Hills Suitesからの返信 (投稿日 : 2023 年 5 月 25 日)
¡Hola Seyma! Queremos agradecerte por compartir tu excelente valoración sobre nuestro Beverly Hills Suites. Nos alegra saber que disfrutaste de nuestro apartamento. Trabajamos con ilusión para ofrecer a nuestros huéspedes una experiencia cómoda y agradable en un entorno bien equipado y céntrico. Esperamos que hayas podido aprovechar nuestra excelente ubicación cerca de la playa, tiendas y restaurantes.Esperamos verte de nuevo en un futuro próximo. ¡Hasta la próxima!,Beverly Hills Suites

10/10 (非常に良い)

Jan、Molndal

カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Lugnt och stilla boende. Svårt att hitta till rätt lägenhet. Avsaknad av informationsskyltar hur jag skulle gå till vår lägenhet.
2023 年 3 月に 4 泊滞在
Beverly Hills Suitesからの返信 (投稿日 : 2023 年 6 月 21 日)
Hej Jan! Tack för att du delar med dig av din upplevelse hos oss. Vi är glada att du uppskattade det lugna och stilla boendet. Vi förstår att det kan vara svårt att hitta rätt lägenhet ibland, och vi tar dina synpunkter om informationsskyltar på allvar. Vi kommer att se över möjligheten att förbättra skyltningen för att göra det enklare för våra gäster att hitta rätt.Vi hoppas att du kommer tillbaka och ger oss en chans att göra din nästa vistelse ännu bättre! Ha en härlig dag! Beverly Hills Suites

8/10 (良い)

宿泊されたお客様

気になった点 : 客室の快適度
2023 年 3 月に 21 泊滞在
Beverly Hills Suitesからの返信 (投稿日 : 2023 年 6 月 22 日)
Hei,Takk for din tilbakemelding. Vi er glade for å se at du har vært fornøyd renheten og rommet ellers. Vi ønsker deg hjertelig velkommen tilbake ved en senere anledning.Takk igjen for din tilbakemelding, og vi ønsker deg en fin dag videre. Vennlig hilsen,Beverly Hills Suites

8/10 (良い)

kurt

良かった点 : 客室の快適度
greit hotell
Rengjøring kun hver 3 dag. Vi måtte be om ulike ting fra resepsjonen, men måtte alltid purre dem for å få det vi trengte i leiligheten. Stort fint kjøkken men det mangler for mye utstyr om man vil lage maten sjøl
2023 年 2 月に 19 泊滞在
Beverly Hills Suitesからの返信 (投稿日 : 2023 年 6 月 23 日)
Hei Kurt, takk for at du delte din opplevelse hos oss.Vi beklager ulempene du opplevde med rengjøring og mangel på utstyr i kjøkkenet. Rengjøring er inkludert hver 4. dag for opphold på 4 netter eller mer, men vi forstår at dette kanskje ikke var tilstrekkelig for dine behov. Vi vil ta dine tilbakemeldinger i betraktning for å forbedre våre tjenester og sørge for at våre gjester har alt de trenger i leilighetene. Vi håper du hadde en hyggelig tid på Tenerife og at du kunne nyte vårt store kjøkken og de andre fasilitetene vi tilbyr.Takk igjen for tilbakemeldingen, og vi håper å ønske deg velkommen tilbake i fremtiden. Ha en flott dag!Beverly Hills Suites

6/10 (普通)

Ulrika

家族旅行
気になった点 : 清潔度
2023 年 3 月に 2 泊滞在
Beverly Hills Suitesからの返信 (投稿日 : 2023 年 11 月 21 日)
Hej Ulrika! Tack för att du delar med dig av din upplevelse hos oss! Det är roligt att få läsa att du trivdes bra hos oss och att du uppskattade storleken på lägenheten.Vi är ledsna att städningen inte levde upp till dina förväntningar, men vi tackar dig för din kommentar och kommer att diskutera den med vår städpersonal.Vi hoppas att du kommer tillbaka och besöker oss igen snart! Ha en underbar dag! Beverly Hills Suites

10/10 (非常に良い)

jacky

カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Spacious wonderful views
2023 年 2 月に 7 泊滞在
Beverly Hills Suitesからの返信 (投稿日 : 2023 年 11 月 8 日)
Hi Jacky,Your kind words about your stay just made our day. Thanks!We're thrilled to hear that you enjoyed the spaciousness of our apartment and the wonderful views it offers. Our location truly provides some spectacular sights of the bay of Los Cristianos and the island of La Gomera on the horizon.We appreciate your feedback on the room cleanliness, hotel condition, and room amenities. We always strive to provide the best experience for our guests, and your comments help us improve our services.It would be a pleasure to welcome you again.Take care,Beverly Hills Suites

8/10 (良い)

Ludivine

家族旅行
良かった点 : 清潔度、客室の快適度
Très bon séjour mais bruyant au moment des repas car proche du restaurant
2023 年 2 月に 7 泊滞在
Managerからの返信 (投稿日 : 2023 年 11 月 6 日)
Bonjour Ludivine,Merci d'avoir pris le temps de partager ton expérience chez nous ! Nous sommes ravis que tu aies passé un très bon séjour parmi nous.Cependant, nous comprenons que le bruit près du restaurant pendant les repas ait pu être dérangeant. Nous prenons note de ta remarque et chercherons des solutions pour améliorer cette situation.Merci d'avoir mis en avant le confort et la propreté de ta chambre !Nous espérons te revoir bientôt pour un autre séjour agréable. À bientôt !

10/10 (非常に良い)

Johanna

2023 年 1 月に 2 泊滞在
Beverly Hills Suitesからの返信 (投稿日 : 2023 年 11 月 22 日)
Hi there Johanna! We're over the moon with your brilliant review. Thanks for your kind words.We are delighted that you had a pleasant experience during your stay with us and appreciate your valuable feedback.It would be great to welcome you back.All the best,Beverly Hills Suites

8/10 (良い)

Karen Elizabeth

カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Really like it here. Rooms and furniture could be updated, but enjoyed our stay here. Clean and quiet with grocery, restaurants and shopping close by. The hill is a challenge, but we needed to get in shape, so by the end of our stay, we could conquer it with no worries!
2023 年 1 月に 24 泊滞在
Beverly Hills Suitesからの返信 (投稿日 : 2023 年 11 月 22 日)
Hi Karen Elizabeth,Thanks for your time in leaving a review.We're thrilled to hear that you enjoyed your stay with us and appreciated the cleanliness and quiet atmosphere of our apartment. It's great to know that you found the nearby grocery, restaurants, and shopping convenient. We understand that the hill can be challenging, but we're glad you were able to conquer it by the end of your stay! We appreciate your feedback on the rooms and furniture, and we'll definitely take it into consideration for future improvements. Our aim is to provide a comfortable and enjoyable experience for all our guests.Thanks again!Until next time,Beverly Hills Suites

8/10 (良い)

Stein

良かった点 : 清潔度
2023 年 1 月に 21 泊滞在
Beverly Hills Suitesからの返信 (投稿日 : 2023 年 11 月 22 日)
Hei Stein! Takk for at du delte din opplevelse hos oss. Vi er glade for at du satte pris på rensligheten på rommet. Vi beklager at du ikke var helt fornøyd med romkomforten.Vi håper å se deg igjen snart for en annen fantastisk ferie! Ha en fin dag! Beverly Hills Suites

6/10 (普通)

Janice

カップルで旅行
On arrival in apartment very dark no lights in corridor no loo paper the condition of kitchen needs replacing only one pan and frying pan bar closed 10.30 not as good as the Heights or mirage
Beverly Hills Suitesからの返信 (投稿日 : 2023 年 11 月 15 日)
Hi Janice! Thanks for taking the time to share your experience with us. We're sorry to hear about the issues you encountered during your stay. We understand that the lighting and kitchenware could have been better, and we'll take your feedback into account for future improvements. As for the bar closing time, it's set to ensure a peaceful environment for all our guests during the night. We hope you had a chance to explore the nearby Heights and Mirage as well.We appreciate your valuable feedback and hope to have the opportunity to welcome you back for a better experience. See you soon! Beverly Hills Suites

10/10 (非常に良い)

Thura

2022 年 12 月に 1 泊滞在
Beverly Hills Suitesからの返信 (投稿日 : 2023 年 11 月 15 日)
Hi Thura,We are delighted that you had a pleasant experience during your stay with us and appreciate your valuable feedback.See you again soon.Take care,Beverly Hills Suites

8/10 (良い)

Fausto

8/10 (良い)

Colin Reyburn

良かった点 : 設備とサービス、施設のコンディションと設備
Towels changed every 3 days but the room wasnt cleaned properly in 4 weeks. Toiletries were not replace propery. Ask for a sea view. The road outside is quite busy, so traffic noise with refuse bins outside on roadway. Domt do the saturday BBQ... Not worth it.

2/10 (非常に不満)

宿泊されたお客様

良かった点 : 清潔度
気になった点 : 客室の快適度
Lo peor que he estado nunca
Unas humedades que estaba la pared pelada .Hay que subir una cuesta muy grande para llegar y con el calor uff ,está en una colina lejos de la playa 25 minutos a pie .Mírenlo en Google Maps .No hay ascensor ,a cargar con las maletas por cuestas y escaleras .Ni barato es para lo viejo que está .
2022 年 9 月に 3 泊滞在
Excel Hotels & Resortsからの返信 (投稿日 : 2022 年 12 月 13 日)
¡Hola!Queremos darte las gracias por el tiempo empleado en publicar tu opinión sobre tu experiencia en nuestro hotel.Tus comentarios y sugerencias son altamente apreciados, ya que gracias a ellos podemos detectar nuestros puntos débiles y, al mismo tiempo, implementar mejoras en nuestro servicio.Estamos decepcionados de no haber cumplido con tus expectativas esta vez. Te pedimos disculpas por ello y ten la seguridad de que continuaremos trabajando para garantizar que la satisfacción de nuestros huéspedes continúe mejorando.Quedamos a tu disposición y esperamos poder darte de nuevo la bienvenida en un futuro próximo, donde podrás apreciar todos los avances que se hayan producido.

10/10 (非常に良い)

Jonathan

2022 年 12 月に 4 泊滞在
Excel Hotels & Resortsからの返信 (投稿日 : 2022 年 12 月 13 日)
Hello Jonathan!We appreciate your review! We are delighted to know that you enjoyed our stay with us. Likewise, we hope to see you again soon :)Have a great day!

6/10 (普通)

Rajbir Singh

良かった点 : 設備とサービス、施設のコンディションと設備
Exactly what you expect, had a good stay for the 2 nights I booked. Price was decent and you get what you pay for. The rooms coulr do with an update and it doesnt look like they clean the dishes as I found mould on a glass but other than that, it was great!
Excel Hotels & Resortsからの返信 (投稿日 : 2022 年 12 月 13 日)
Hello Rajbir!Thank you for your time and for sharing your opinion with us. We are glad that you enjoyed your stay with us. We are sure that your suggestions will help other clients to enjoy their stay at Bahia Blanca even more.We are very concerned about your comment about cleanliness. Rest assured that this is an issue that we take very seriously and that it is of great importance to us, so we will report it to the corresponding department to review what processes we need to improve.

8/10 (良い)

Lauri

良かった点 : 客室の快適度
2022 年 11 月に 11 泊滞在
Excel Hotelsからの返信 (投稿日 : 2022 年 12 月 13 日)
¡Hola Lauri!Gracias por tu tiempo y por compartir tu opinión con nosotros. Estamos más que encantados de que tuvieras una experiencia agradable. ¡Nuestro equipo se esfuerza a diario para cumplir con todas las necesidades de nuestros clientes!Trabajamos muy duro para ofrecerle a nuestros huéspedes altos estándares de servicio, y nos encanta saber que tuviste una gran experiencia con nosotros. Ten la seguridad de que tus cumplidos se han extendido a los miembros de nuestro equipo.

6/10 (普通)

Kari

気になった点 : 清潔度
Hotellin sijainti, siisteys ja palvelu
Sijainti oli meille hyvä koska sijatsee poissa rannan lähettyviltä jossa valtava määrä turisteja ja meteliä. Iltameteli alkoi aina noin 19:00 ja jatkui pitkään. Huoneitten siisteys erittäin huono, lattioita ei pesty lainkaan koska kun meni kylpyammeeseen jaloista tuli mustaa likaa ammeeseen, tämä siis päivittäin. Pyysin vastaaotosta 2 kpl lisää käsipyyhkeitä koska kun pyyhkeet oli vaihdettu jätettiin 3 pyyhkeen sijasta vain yksi uusi pyyhe. Vastaaotossa kirjattiin asia mutta koskaan ei pyyhkeitä tullut. Alkuviikosta oli ensimmäinen siivouspäivä, siivousta ei oltu suoritettu joten menin menin vastaanottoon ilmoittaan asiasta. Sitten meni 20 minuuttia niin siivooja saapui. Aamupala oli hyvä ja monipuolinen.
2022 年 11 月に 9 泊滞在
Excel Hotels & Resortsからの返信 (投稿日 : 2022 年 12 月 13 日)
Hei Kari!Kiitos ajastasi ja mielipiteesi jakamisesta kanssamme. Olemme iloisia, että viihdyitte meillä. Olemme varmoja, että ehdotuksesi auttavat muita asiakkaita nauttimaan vierailustaan Bahia Blancassa entistä enemmän.Olemme erittäin huolissamme puhtautta koskevasta kommentistasi. Voit olla varma, että tämä on asia, jonka otamme erittäin vakavasti ja että se on meille erittäin tärkeä, joten ilmoitamme siitä vastaavalle osastolle, jotta voimme arvioida, mitä prosesseja meidän pitäisi parantaa.Toivotamme sinut tervetulleeksi takaisin lähitulevaisuudessa näyttämään päivittäisen edistymisemme.Kippis,

6/10 (普通)

Karl

気になった点 : 客室の快適度
Starfsfólkið er mjög almennilegt og kurteist, íbúðin er orðin smá þreytt og rúmin ekki þægileg, frekar mikil fúkkalykt í skápum. Almennu rýmin snyrtileg og alltaf verið að þrífa
2022 年 11 月に 4 泊滞在
Guest Experience Excel Hotelsからの返信 (投稿日 : 2022 年 12 月 13 日)
Sæll Karl!Fyrir hönd alls liðsins viljum við þakka þér fyrir að hafa gefið þér tíma til að deila reynslu þinni varðandi dvöl þína á hótelinu okkar, sem okkur þykir leitt að hafa ekki verið þér að skapi.Að gera viðskiptavinum okkar ánægða er meginmarkmið okkar og því kappkostum við dag eftir dag að bjóða þeim betri þjónustu en búist var við.Við biðjumst velvirðingar á annmörkum við að uppfylla væntingar þínar. Ummælum þínum hefur verið deilt með teyminu til að grípa strax til úrbóta til að bæta og þjóna þér betur í framtíðinni.Við hlökkum til að taka á móti þér aftur í náinni framtíð til að sýna þér daglegar framfarir okkar.Skál,

2/10 (非常に不満)

NICOLAS CABASES

カップルで旅行
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Arrivati abbiamo trovato sporco, soprattutto il bagno. Richiesta ed effettuata la pulizia, nella vasca da bagno c'era lo stesso sporco di prima e in camera una sostanza appicicaticcia sul pavimento.
2022 年 10 月に 3 泊滞在
Excel Hotelsからの返信 (投稿日 : 2022 年 11 月 9 日)
Ciao Nicolas!Grazie per il tuo tempo e per aver condiviso la tua opinione con noi. Siamo lieti che ti sia piaciuto il tuo soggiorno con noi. Siamo sicuri che i tuoi suggerimenti aiuteranno altri clienti a godersi ancora di più il loro soggiorno presso Ona Garden Lago.Siamo molto preoccupati per il tuo commento sulla pulizia. Siate certi che questo è un problema che prendiamo molto sul serio e che è di grande importanza per noi, quindi lo segnaleremo al dipartimento corrispondente per esaminare quali processi dobbiamo migliorare.Speriamo di darvi il benvenuto di nuovo in uno dei nostri Ona Hotels molto presto.Saluti.

6/10 (普通)

Francesco

2022 年 9 月に 5 泊滞在

10/10 (非常に良い)

FERNANDO

家族旅行
良かった点 : 清潔度、客室の快適度
Un 10 en su categoría
Apartamento grande cómodo y confortable. Muy limpio tanto el apartamento como las zonas comunes. Instalaciones correctas y suficientes para disfrutar unos días de relax. Los trabajadores muy amables y serviciales. Lo único negativo desde mi punto de vista son los precios de la restauración, pero es algo secundario puesto que está en tu mano consumir allí o no.
2022 年 9 月に 2 泊滞在
Excel Hotelsからの返信 (投稿日 : 2022 年 11 月 9 日)
¡Hola Fernando!Muchas gracias por tu afectuoso comentario, el cual supone una gran motivación para todo el equipo. Conseguir que todos nuestros clientes tengan una estancia fabulosa es nuestro principal objetivo y saber que lo hemos conseguido, es un orgullo.Deseamos poder alojarte de nuevo, a ti y a los tuyos, en futuras visitas.Saludos.