「I upgraded because it had a bath, but I was actually offered a room without a bath.I complained repeatedly, but they wouldn't change my room. I was shocked even though I paid for the upgrade. It was my first time using this hotel in a foreign country, so I gave up. I don't want to use it again in the future. Please be careful when making reservations.」
「Awesome customer service and staff are friendly. Wish we could have stayed a little longer. Our bungalows (#11 Villa) is nice though it could use a kitchen area.」