2/10 (非常に不満)
Marcdaline
出張, 小さなお子様連れの家族旅行
2025 年 9 月 26 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
DO NOT BOOK!!! Stay away! This hotel, hands down has to be the most nastiest, unprofessional, disgusting hotel I’ve ever been too. And if it wasn’t for my baby, I’d be sleeping in my car. Upon arrival, I instantly picked up on the most disturbing smell in the lobby. I then had to use the phone to contact an agent due to the fact that they have no one infront to receive you. After waiting almost an hour and making 4 calls to 4 different agents. The man who was supposed to be working in the lobby seemed like he was just waking up, had the nastiest attitude, did not feel welcoming at all. But that’s not even the worst part of this horrific experience. After waiting an hour with my sleeping baby in my arms and 2 bags… the man goes to tell me the elevators does not work, my room is on the 4th floor and that I’ll need to take the stairs. I kindly asked for a refund and he said I’d have to take it up with the third party I booked with. As we are done with the check in process, he gives me the keys and just close the shutters and walk off. The keys don’t have my room number and I have no idea where the stairs are. He sees me struggling with my sleeping baby and the two luggage’s in my hands. And walks away… as he’s walking away I asked him about my room number and the stairs, he shouted from the end of the hall way, my room number and that the stairs were down the hall. Then he continues to walk away. Seems to me like he was going back to sleep. The worst experience I’ve ever had.
Marcdaline
2025 年 9 月に 1 泊滞在
