We've stayed at a handful of condos at Diria, and this particular unit was my least favorite. It wasn't bad by any stretch, but this unit is definitely showing some wear and tear. There appears to be mold in the master tub's caulking, and the drain backed up. The shower head was also really low - my husband had to duck to get his head. The granite countertop in front of the cooktop is cracked on both sides and we thought it was going to fall onto the floor. Also, the pictures of the outside space are a little misleading. One tree right in front of the patio has grown so big since these pictures were taken that it obstructed any view. The lawn area was also not really a lawn but was instead a mud patch. Then, to make matters worse, on our second day workers came by with scaffolding and set it up RIGHT in front of the patio...where it stayed for the whole trip...and workers were working directly outside the unit the whole time. The patio got completely filthy as a result, so much that we didn't really even want to be out there. We tried to make the best of it - after all, property owners have no control over when maintenance is done on the building, and it's got to be done some time! We just got unlucky with timing. There is also an AC unit directly beside the patio, and it's very loud and runs pretty constantly. Doesn't make for the best outside space. Other than this stuff, the condo was fine...and it's not like we went to Diria to sit at the condo the whole time anyway!
The pool is great, and we loved the pool bar. It does seem like Diria's customer service isn't what it used to be, though. Nothing was terrible, but there were quite a few instances that weren't great (being double charged for food that we never received and having to sit there for 20 minutes at checkout while they tried to "verify" taking a $29 charge off our bill, being turned away from having breakfast at the restaurant because apparently only hotel guests can eat there now (we've eaten there on previous trips), paying $9 for a 3/4-full margarita every time we ordered at the pool bar (like the little plastic cup margaritas, not some huge bowl margarita). We eventually just enjoyed the pool and stopped using Diria for any services and instead visited the other restaurants in Tamarindo.
I know I sound like a Karen complaining about all this little stuff...like I said, nothing was horrible, it's just that all these little things added up and it wasn't like other years.
