This hotel absolutely does not deserve a 4 star hotel rating. The entire experience was terrible in ways more than one:
Room: Super dated, numerous cracks and molds in the toilet, wallpaper torn in the room, toilet and carpet flooring stinks, cleanliness and hygiene level was horrible. Centralised air conditioning that could not be controlled in the room, it could go too cold or too hot but there was nothing we could do. We either woke up in sweat or shivered in cold every night.
Staff: Could not speak English, could not understand English. Wanted to charge us for plain mineral water. Housekeeping poorly done, rubbish was left in the room after housekeeping, essentials such as toilet rolls and shower gels were not replenished after housekeeping. We had to keep making calls to the lobby just for essential items that were supposed to be replenished during housekeeping. It would be bad for travellers who are not able to converse in Mandarin, as the staff could not understand basic English.
Others: Wifi was super slow, gym was super ill equipped, distance to nearest mrt was at least 10 minutes walk for fit travellers.
We regret not trusting the negative reviews of most travellers here. There are so many better options around the area and this hotel is definitely not worth staying.
