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Platinum Mountain Hotel & SPA

Photo gallery for Platinum Mountain Hotel & SPA

Featured Image
Beach
Indoor pool, sun loungers
Indoor pool, sun loungers
Indoor pool, sun loungers

Overview of Platinum Mountain Hotel & SPA

Platinum Mountain Hotel & SPA

5 out of 5

4.8/5 Exceptional

Guests rated this property 4.9/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Pet friendly
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment
  • Social distancing
58-580, Szklarska Poreba, ul. Kilinskiego 15 B

Explore the area

  • Popular LocationMineralogical Museum4 min walk
  • Popular LocationNartolandia11 min walk
  • Popular LocationPuchatek14 min walk

Choose dates to view prices

About this area

Szklarska Poreba

Located in Szklarska Poreba, Platinum Mountain Hotel & SPA is in the mountains. Karkonosze National Park and Krkonoše National Park reflect the area's natural beauty and area attractions include Mineralogical Museum and Julia Crystal Factory. Traveling with kids? Consider Siruwia Japanese Garden, or check out an event or a game at Municipal Stadium. Spend some time exploring the area's activities, including a ski shuttle, ski runs, and downhill skiing.

What's nearby

  • Mineralogical Museum - 4 min walk
  • Nartolandia - 11 min walk
  • Puchatek - 14 min walk
  • Museum of the Earth - 4 min drive
  • Śnieżynka Slope - 10 min drive

Getting around

  • Szklarska Poreba Gorna Station - 7 min drive

About this property

Platinum Mountain Hotel & SPA

Family-friendly ski hotel with a full-service spa
After a day on the slopes, return to Platinum Mountain Hotel & SPA to dine at the restaurant, drink at the bar/lounge, and enjoy comforts including an indoor pool and a full-service spa. All 147 rooms feature thoughtful touches like bathrobes and slippers, along with conveniences such as electric kettles and free tea bags/instant coffee. Free WiFi and balconies are standard, as are Smart TVs with cable channels. Change of towels is available on request.
Platinum Mountain Hotel & SPA offers 147 air-conditioned accommodations with minibars and safes. Rooms open to balconies. Beds feature Egyptian cotton sheets and premium bedding. 40-inch Smart televisions come with cable channels. Bathrooms include showers, bathrobes, slippers, and hair dryers.

This Szklarska Poreba hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

An indoor pool and a children's pool are on site. Other recreational amenities include a sauna and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Dr Irena Eris Beauty Partner has 13 treatment rooms including rooms for couples. Services include hot stone massages, sports massages, and Thai massages.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning

Social distancing

Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks available
Hand sanitizer provided
Enhanced food service safety measures are in place
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Uncovered self parking on site (PLN 30 per day)
  • Electric car charging station on site
  • Ski shuttle (surcharge)

Food and drink

  • Buffet breakfast available for a fee daily 7:30 AM–11:00 AM: PLN 55 for adults and PLN 40 for children
  • 1 restaurant and 1 coffee shop/café
  • 1 poolside bar and 1 bar/lounge
  • Room service available

Things to do

  • 24-hour fitness center
  • Access to nearby indoor pool
  • Arcade/game room
  • Bicycle rentals
  • Children's pool
  • Full-service spa
  • Hiking/biking trails
  • Indoor pool
  • Mountain biking
  • Playground
  • Sauna
  • Steam room

Family friendly

  • Access to nearby indoor pool
  • Arcade/game room
  • Baby bath
  • Babysitting/childcare (surcharge)
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Indoor pool
  • Playground

Conveniences

  • Elevator
  • Front-desk safe
  • Gift shop/newsstand
  • Library

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Luggage storage
  • Multilingual staff
  • Ski equipment rentals
  • Ski passes
  • Ski storage
  • Tour/ticket assistance

Languages spoken

  • English
  • German
  • Polish

Business services

  • Business center
  • Conference center (3767 square feet of space)
  • Meeting rooms - 7

Outdoors

  • Garden
  • Outdoor furniture
  • Picnic area
  • Pool sun loungers
  • Terrace

Spa

  • 13 treatment rooms
  • Couples treatment room(s)
  • Massage - hot stone
  • Massage - sports
  • Massage - Thai
  • Massage/treatment rooms
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room accessibility (select rooms)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)

More

  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Egyptian cotton sheets
  • Heating
  • Premium bedding

Bathroom

  • Bathrobes
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 40-inch Smart TV
  • Cable channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Free tea bags/instant coffee
  • Minibar

Outdoor space

  • Balcony

More

  • Desk
  • Guidebooks/recommendations
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Restaurant dining guide
  • Safe
  • Slippers

Similar properties

See similar properties

Policies

Check-in

Check-in from 4:00 PM - 11:00 AM
Early check-in subject to availability
Early check-in fee: PLN 299
Late check-in subject to availability
Minimum check-in age - 15

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: PLN 299

Special check-in instructions

If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of PLN 50 per pet, per night
Dogs and cats welcome
Pets cannot be left unattended
Service animals are exempt from fees
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Kids stay free! One child 3 years old or younger stays free when using existing bedding
Rollaway/extra beds are not available
Cribs (infant beds) are available for PLN 35.0 per day

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: PLN 2.40 per person, per night. This tax does not apply to children under 2 years of age.

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: PLN 55 for adults and PLN 40 for children (approximately)
  • Uncovered self parking fee: PLN 30 per day
  • Pet fee: PLN 50 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: PLN 299 (subject to availability)
  • Late check-out fee: PLN 299 (subject to availability)
  • Crib (infant bed) fee: PLN 35.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

The seasonal pool will be open from June to September
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
One child 3 years old or younger stays free when occupying the parent or guardian's room, using existing bedding
The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section); guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the spa

Property is also known as

Platinum Mountain & Spa
Platinum Mountain Resort SPA
Platinum Mountain Hotel & SPA Hotel
Platinum Mountain Hotel & SPA Szklarska Poreba
Platinum Mountain Hotel & SPA Hotel Szklarska Poreba

Frequently asked questions

Overall score and ratings

4.8

Exceptional

Rating 5 - Excellent. 13 out of 16 reviews
5 - Excellent 81%
Rating 4 - Good. 3 out of 16 reviews
4 - Good 19%
Rating 3 - Okay. 0 out of 16 reviews
3 - Okay 0%
Rating 2 - Poor. 0 out of 16 reviews
2 - Poor 0%
Rating 1 - Terrible. 0 out of 16 reviews
1 - Terrible 0%

4.9/5

Cleanliness

4.8/5

Staff & service

4.7/5

Amenities

5.0/5

Property conditions & facilities

4/5 Good

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
😁😁😁
Stayed 1 night in Jun 2021

4/5 Good

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very nice, close to town and to the ski lifts. Its was new with all the amenities that you would expect from a 5 star hotel. There were some teething problems like cleaning not being done in time as they were so busy, but I feel that they will sort them out as they become more established.
Stayed 5 nights in Jan 2020

5/5 Excellent

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and modern, but they opened around a month ago, so still many things to improve.
Stayed 2 nights in Jan 2020

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Brand new resort with great spa. Close to town centre and mountains trail. Good breakfast and great service both in restaurant and lobby bar. The only thing we didnt like it was single use plastic (straws and plastic cups in pool/sauna area) although it didnt affect our stay but resorts should take care of enviroment.
Stayed 3 nights in Nov 2019

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Nov 2019