スワン ホテル

「Excellent stay」

「The evening staff was amazing! She warmed cookies before we went to bed one night and even put them on a plate for us. Place was very clean! I’m the crazy mom who checks for cleanliness and bugs, and this passed with flying colors! Lastly, the breakfast was super yummy with so many options to feed even the pickiest eaters! 」

「The hotel is well situated right off I40. The breakfast is ok. Needs to have more of a variety and freshness. Like fresh eggs and fruit! Too many carbs for my taste. The elevator broke on the last day. Felt bad for housekeeping and the handicapped. Had an incident with front desk clerk that told us to keep our two year old grandson quiet because she could not concentrate. He was excited to see us but was not misbehaving. He’s only a baby!!!! She had the nerve to say that to us, but yet...

「Everything was perfect. The hotel was spotless, the staff amazing, the food, pool, live music were wonderful. We can’t wait to return! 」

「The resort was very clean with friendly staff. We enjoyed complimentary s'mores and pink lemonade. There are several food options at the resort. The trolley to Dollywood was quick and easy.」

「Dirty room, stay said they would come and clean and never did had to go buy cleaning supplies and clean my own room.」

「Good breakfast, great staff, clean rooms, I'd definitely stay there again!!!」

「We had such a wonderful stay at the Drury in Pigeon forge The staff was so friendly and helpful . Our delux queen room was very clean and spacious. We loved the pool and hot tub! And we really enjoyed the kick back snacks and beverages. We will definitely stay again!」

「We found cockroaches in our room 」

「Great location to the Island and Dollywood! 」

「Clean. Room was very roomy. Breakfast was good for continental 」

「Wonderful cabin. Decorated beautifully 」

「Evening staff was amazing. The lobby was really nice and smelt amazing. As you make your way through the hotel you start to see some issues. The carpet through the hallways was starting to come up. The flooring in the elevator looked horrible because it was ripped all over and they tried to cover it with a rug. There was mold around the shower in the room. The plug ins were coming out of the walls and half of them did not work. The safety lock on the doors were sketchy and did not seem too safe....

「The breakfast was everything you can want! The people are nice and staff was friendly and accommodating. The property itself is VERY clean and not too noisy or over crowded. Will definitely visit again! 」

「Loved the breakfast! The breakfast room was too small for the number of guests. Our room was very clean and comfortable. Nice front desk people. Wonderful place to stay. 」

「The breakfast was subpar but everything else was good 」