Swan Vacations

"I had a previous amazing stay here and was hoping to have another one, however, the bedroom in the king suit had an AC that was just blowing air, also the jacuzzi shot out some nasty stuff including hair from its jets. All of the vending machines had been empty except for one we did manage to get MNMs that had been expired for over a year. I told the front desk about the AC, they offered to reset it and offered a fan. When I got back hours later it seemed as though they had not been there. So I...

"Very friendly and quiet"

"Our room and ensuite bath were clean, as was the lobby. However, our check-in was less than welcoming, but other staff seemed friendly. I put down the initial clerk as being overwhelmed by a full house (77 rooms) the previous night in conjunction with a hot air balloon festival. She also said she was short-staffed since one of her two maids had gone home sick. When I came down with strep throat a few days later, I wondered if I'd picked up there. Both the pool and hot tub were closed. The...

"No bath mat, slick floor, no place to place cosmetics in the bathroom, should at least have a small table for that purpose."

"The cleaners are great. Breakfast--good variety but so much waste! Does every cup have to be wrapped in plastic? Do the utensils have to be flimsy plastic? They won't even spread butter. The breakfast staff don't speak to the patrons or ask if everything is okay. Little things. The reception desk staff could be more attentive and could show more interest. Sometimes they don't even look up. For example, a conversation like "are you here for the operas?" But the experience varied depending on...

"Excelente!"

"Clean room, nice pool and good breakfast"