Swallow Lake

Our room was a suite on third dollar facing the ocean and was lovely except for the fact it was cold as ice and the front desk staff failed to inform us at check in that we would be dealing with space heaters for 3 days. When questioned they lied and said it was heat system was repaired. It was not until the second day one of the maintenance staff were finally honest with us and told me the boiler was off for the season and could not be restarted. Day two we returned after a day of touring and the space heaters had overloaded the breaker and it tripped so we were back down to 63 degrees again. One of the space heaters was very noisy and we could not use it at night. No apology offered and no compensation provided. Front staff desk staff oblivious. The doors to the pool were propped open to let the warm moist air permeate the main floor and nearby stairwell which I am sure is both a health code violation and against the fire regulations as well. The location was nice and we used as a home base for our 3 days on PEI. I just don’t tolerate dishonesty and for that reason I cannot recommend this accommodation. It is also showing signs of its age…crack in bathtub, faucet diffuser spraying on the counter and electric fireplace, which we could have used as a heat source, missing knobs and was not functional. Perhaps the management will contact me once they read this review.

Raphael at the Front Desk was very helpful. The lady managing the breakfast area was very friendly, attentive and efficient.

Excellent place to stay. Big unit with 3 bedrooms so it was big for the 2 of us, but nice.