Le Méridien Suzhou, Suzhou Bay

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Luxury
5.0 star property
9.6

Exceptional

Riverwalk sanctuary in Suzhou

Overlooking the tranquil lake, spacious Art Deco-inspired rooms offer a peaceful retreat. Guests can enjoy Thai massages and body wraps at the spa after a swim in the indoor pool. Three restaurants serve Chinese cuisine to international favorites, with champagne service available.

The current price is ￥14,876
￥17,346 total
includes taxes & fees
Sep 27 - Sep 28

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning

Room options

Available filters for rooms
Showing 13 of 13 rooms

View all photos for Room, 1 King Bed, Garden View

A hotel room with a large bed, bedside tables, a bench, a sofa, and a large mirror.

Room, 1 King Bed, Garden View

  • City view
  • 53 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Room, 2 Double Beds, Garden View

A hotel room with two beds, a sofa, a bench, and a small table.

Room, 2 Double Beds, Garden View

  • City view
  • 53 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free wired internet

View all photos for Room, 1 King Bed, Lake View

A hotel room with a large bed, a desk, and a view of the sea.

Room, 1 King Bed, Lake View

10.0 out of 10
Exceptional
(1 review)
  • Lake view
  • 53 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Room, 2 Double Beds, Lake View

A hotel room with two beds, a desk, a chair, and a view of the sea.

Room, 2 Double Beds, Lake View

  • Lake view
  • 53 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free wired internet

View all photos for Club Room, 1 Double Bed, Garden View

A hotel room with a large bed, bedside tables, a bench, a sofa, and a large mirror.

Club Room, 1 Double Bed, Garden View

  • City view
  • 53 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free wired internet

View all photos for Club Room, 1 Double Bed, Garden View

A hotel room with two beds, a sofa, a bench, and a small table.

Club Room, 1 Double Bed, Garden View

  • City view
  • 53 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free wired internet

View all photos for Club Suite, 1 Bedroom, Garden View

A modern hotel room with a living area, a dining table, a sofa set, a TV, and a large window with curtains.

Club Suite, 1 Bedroom, Garden View

  • City view
  • 106 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free wired internet

View all photos for Club Suite, 1 Bedroom

A modern living room with a sofa, armchairs, a coffee table, and a bookshelf.

Club Suite, 1 Bedroom

  • City view
  • 106 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free wired internet

View all photos for Presidential Suite, 1 King Bed

A spacious living area with a large round table, comfortable seating, a fireplace, and a television.

Presidential Suite, 1 King Bed

  • Lake view
  • 240 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Club Villa, 1 Bedroom, Garden View

A bedroom with a large bed, a bench, a nightstand, and a view of the outdoors.

Club Villa, 1 Bedroom, Garden View

  • Garden view
  • 142 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free wired internet

View all photos for Club Room, 1 King Bed, Lake View

A hotel room with a large bed, a desk, and a view of the sea.

Club Room, 1 King Bed, Lake View

  • Lake view
  • 53 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Club Room, 1 Double Bed, Lake View

A hotel room with two beds, a desk, a chair, and a view of the sea.

Club Room, 1 Double Bed, Lake View

  • Lake view
  • 53 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free wired internet

View all photos for Club Villa, 1 Bedroom, Garden View

A modern lounge area with leather sofas, armchairs, and a coffee table. There are shelves with decorative items and a large abstract painting on the wall.

Club Villa, 1 Bedroom, Garden View

  • Garden view
  • 142 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free wired internet

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About the neighborhood

Located on the waterfront, Le Méridien Suzhou, Suzhou Bay is in Wujiang neighborhood and is connected to a shopping center. The area's natural beauty can be seen at Retreat & Reflection Garden and popular attractions include Jingsi Garden and Suzhou Culture and Arts Center. Wujiang Museum and Zhenze Ancient Town are two other places to visit that come recommended. Kayaking and windsurfing offer great chances to get out on the surrounding water, or you can seek out an adventure with hiking/biking trails and ecotours nearby. Visit our Suzhou travel guide
Map
215200, Jiangsu, Suzhou, No. 518 Yingbin Avenue, Taihu New Town, Wujiang District

What's nearby

  • A park with yellow sculptures, a pathway, and a waterfront.
    Jinji Lake
    27 min drive - 33.5 km
  • A calm river at sunset with traditional buildings on the right and dense foliage on the left.
    Pingjiang Road
    27 min drive - 34.8 km
  • A traditional Chinese pavilion in a garden with a small pond and rocky terrain.
    Humble Administrator's Garden
    29 min drive - 29.8 km
  • Suzhou Theater
    3 min drive - 2.0 km
  • Shantang Street
    27 min drive - 27.8 km

Getting around

  • Liuhong Lu Station
    8 min drive
  • Suzhou Railway Station
    42 min drive
  • Wuxi (WUX-Shuofang)
    57 min drive

Restaurants

  • 喜山奈·寻味四季(万象汇店)
    5 min drive
  • Latitude 31
    8 min walk
  • Starbucks
    9 min drive
  • 松鱼亭和牛烧肉
    9 min drive
  • Funky Roaster Lab
    9 min drive

About this property

Le Méridien Suzhou, Suzhou Bay

  • Luxury family-friendly hotel near Wujiang Museum
  • Consider a stay at Le Méridien Suzhou, Suzhou Bay and take advantage of a terrace, shopping on site, and a coffee shop/cafe. Active travelers can enjoy cycling at this hotel. Indulge in a massage, a body scrub, and hydrotherapy at the onsite spa. At the 3 on-site restaurants, enjoy breakfast, lunch, dinner, kids' meals, and Chinese cuisine. Free in-room WiFi is available to all guests, along with a garden and a hair salon.
  • You'll also enjoy perks such as:
    • An indoor pool and a children's pool, along with sun loungers and a lifeguard on site
    • Free self parking
    • Buffet breakfast (surcharge), bike rentals, and an electric car charging station
    • A porter/bellhop, multilingual staff, and coffee/tea in the lobby
  • Room features
  • All 285 individually furnished rooms feature comforts such as premium bedding and pillow menus, as well as thoughtful touches like laptop-friendly workspaces and air conditioning.
  • Other amenities include:
    • Children's slippers, children's dinnerware, and free infant beds
    • Reusable coffee/tea filters, recycling, and LED light bulbs
    • Bathrooms with rainfall showers and designer toiletries
    • 55-inch LCD TVs with premium channels
    • Wardrobes/closets, eco-friendly cleaning products, and workout equipment

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A large, modern building with a distinctive arch structure and a spacious, illuminated plaza in front.
Renaissance Suzhou Hotel
Suzhou Industrial Park
  • Pool
  • Kids pool
  • Parking included
  • Free WiFi
9.2 out of 10, Wonderful, 210 reviews
The price is ￥13,914
￥16,224 total
includes taxes & fees
Sep 29 - Sep 30
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Free secured, covered self parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking options include a garage

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 6:30 AM to 10:30 AM on weekends; CNY 168 for adults and CNY 84 for children
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Couples/private dining

Restaurants on site

  • 北纬31大堂吧
  • 新食谱全日制西餐厅
  • 浮玉台中餐包厢
  • 浮玉台中餐厅

Things to do

  • 24-hour gym
  • Arcade/game room
  • Bicycle rentals
  • Bicycle storage
  • Billiards/pool table
  • Children's pool
  • Foosball table
  • Full-service spa
  • Indoor pool
  • Sauna
  • Shopping
  • Steam room
  • Video library

Family friendly

  • Arcade/game room
  • Children's dinnerware
  • Children's pool
  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Wedding services

Business services

  • 9 meeting rooms
  • Business center
  • Conference center (43,056 square feet of space)

Outdoors

  • Garden
  • In a national park
  • On a lake
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Terrace
  • Vegetable garden

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Spa open daily
  • Sports massages
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 on-site accessible parking spaces
  • Area rugs in public areas
  • Area rugs in room
  • Assistive listening devices in meeting rooms
  • Doorbell and phone notification
  • Elevator (47 inch wide door)
  • Fixed shower seat
  • Front entrance ramp
  • Hand-held showerhead
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height electrical outlets in bathroom
  • Magnifying mirror
  • Smooth flooring in public areas
  • Smooth flooring in room
  • Tile flooring in room
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (47 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 12 floors
  • Art Deco architecture
  • Banquet hall
  • Built in 2017
  • Comprehensive food waste policy
  • Designated smoking areas
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Lifeguards
  • Local culture and ecosystem education
  • Locally sourced food prioritized
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reception hall
  • Reusable tableware
  • Rooftop garden
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bidet
  • Children's robes
  • Children's slippers
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 55-inch LCD TV with premium cable channels
  • iPod dock
  • Pay movies

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Meal delivery service
  • Minibar
  • Paper towels

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Electrical adapters
  • Free daily newspapers
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets
  • Window screens
  • Workout equipment

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Customers may be requested by the property to provide documentation of recent travel history (such as showing passport immigration stamps) and/or complete a health declaration.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child per adult, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CNY 280.0 per day
Free cribs are available on request at the property

Property payment types

  • American Express
  • Diners Club
  • Discover
  • JCB International
  • Mastercard
  • Visa

Important information

Optional extras

  • Fee for buffet breakfast: approximately CNY 168 for adults and CNY 84 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CNY 280.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards, mobile payments, and cash
Mobile payment options include: Apple Pay and WeChat Pay
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property does not provide disposable personal items, such as combs, loofahs, shavers, nail files, and shoe mitts
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 7:00 AM to 10:30 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property
Parking height restrictions apply
Guests under 16 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision

Property class

Property class, provided by our rating system, is based on property type, amenities, and services.

Frequently asked questions

Does Le Méridien Suzhou, Suzhou Bay have a pool?

Yes, this property has an indoor pool and a children's pool. Pool access is from 7:00 AM–10:30 PM.

How much does it cost to stay at Le Méridien Suzhou, Suzhou Bay?

As of Sep 24, 2026, prices found for a 1-night stay for 2 adults at Le Méridien Suzhou, Suzhou Bay on Sep 27, 2026 start from ￥14,876, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Le Méridien Suzhou, Suzhou Bay pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is free at this property.

What time is check-in at Le Méridien Suzhou, Suzhou Bay?

Check-in start time: 3:00 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Le Méridien Suzhou, Suzhou Bay?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Where is Le Méridien Suzhou, Suzhou Bay located?

This family-friendly Suzhou hotel is located on the riverwalk, 5 mi (8 km) from Wujiang Museum, and within 12 mi (20 km) of Jingsi Garden and Retreat & Reflection Garden. Zhenze Ancient Town and Suzhou Culture and Arts Center are also within 25 mi (40 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Le Méridien Suzhou, Suzhou Bay Reviews

9.6

Exceptional

9.8

Cleanliness

7.8

Location

9.6

Staff & service

9.6

Property conditions & facilities
Rating 10 - Excellent. 35 out of 44 reviews
Rating 8 - Good. 7 out of 44 reviews
Rating 6 - Okay. 1 out of 44 reviews
Rating 4 - Poor. 0 out of 44 reviews
Rating 2 - Terrible. 1 out of 44 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay. The room was clean, comfortable and quiet, and the service was warm and professional. I travel frequently and truly appreciate the consistent hospitality from the Marriott team. Thank you, and I look forward to staying with you again
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very spacious and comfortable room with a lake view
Stayed 2 nights in Dec 2024
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Excellent
Stayed 16 nights in Nov 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From Expedia i can see that the breakfast added is for 2 pax but the hotel staff insists that it only covers for 1 pax. The hotel is good for family holiday but nearby has nothing much. Didi is a must in order to access to nearest shops and food stalls.
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
满意满意满意满意满意满意满意满意满意满意满意满意满意满意满意满意满意满意满意满意满意满意满意满意满意满意满意满意
Stayed 1 night in Aug 2022
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Staff is ok in speaking English, Manager was rude, I stayed for two plus weeks and one day while returning person at gate asked for my umbrella and I gave it to him but it was from my room and they marked as missing from my room and charged me, talking to manager was of no use
Stayed 14 nights in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
很好，會回來住
Stayed 1 night in Oct 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

On the fence

On the fence a little about this hotel. Yes, it's very nice, but there is nothing nearby in terms of eateries, attractions (other than the lake, which doesn't even have a pedestrian-only path) or shops. It is a comfortable hotel, with good facilities, but the pool was packed with children (an adult-only time period would have been nice). There aren't many outdoor seating/eating areas to enjoy the view of the lake, which would have been nice. Lastly, our room smelt of smoke despite it being a non-smoking hotel. All-in-all it was a pleasant stay, and the staff are lovely, but we won't be rushing back - maybe when all the construction around has finished and there's a bit more to do in the immediate area - other than look at the lake.
Stayed 2 nights in Aug 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
非常好的体验 不错
Stayed 1 night in Aug 2021
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
周边绿色植物很多，小虫也很多。房间隔音不是很好
Stayed 1 night in May 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
配得上五星酒店
Stayed 1 night in Jan 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed in one of 6 villas with a private hotspring pool. Comfortable upscale surroundings. Great service. Only issue is the security camera over looking the pool - feels like there is no privacy.
Stayed 1 night in Oct 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great villas but more privacy would be nice.

Great stay in one of six villas with a private hotspring pool. The villa was large and comfortable. Exceptionally clean. Only downside is the security camera overlooking the hotspring pool - feels like there was no privacy.
Stayed 1 night in Oct 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

쑤저우 최고 호텔

깨끗하고 잘 관리된 숙소. 친절하고 세심하게 배려해 주는 서비스. 맛있는 조식과 다양하고 센스있게 준비된 클럽라운지 완벽하게 쉬고 왔습니다. 단점은 도심과 조금 멀어서 관광이 용이하지 않았으나 태호위주로 관광을 한다면 반대로 베스트 위치
Stayed 2 nights in Aug 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were kind and welcoming and nothing was too difficult. They went above and beyond to make our stay very enjoyable. The place we beautiful and clean.
Stayed 1 night in Jul 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
干净整洁有礼貌。干净整洁有礼貌。干净整洁有礼貌。
Stayed 1 night in Jul 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

值得推荐，适合休闲娱乐

总体感觉不错，服务清洁度都行，饮食方面有待改善
Stayed 1 night in Oct 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
호텔주변이 조용하고 좋아요 근데 편의점이있으면 더 좋을거같아요.. 그리고 TV에 외국프로가 없어요
Stayed 2 nights in Jun 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
酒店環境好，但離市中心較遠，周邊沒有什麼地方可以去。
Stayed 1 night in Jun 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A wonderfull room. All the stuffs in the room are nice. Large bathroom. There is no restaurant all cafe near the hotel. Need to take a taxi about 5~10 mins to get the nearest shopping mall.
Stayed 5 nights in Mar 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
房間寬敞、乾淨；室內泳池開暖氣，很溫暖。早餐普通。
Stayed 1 night in Jan 2019
Verified review

6/10 Okay

Liked: Cleanliness, room comfort
Disliked: Staff & service

出行不便, 夏季炎熱

看在五星的艾美, 來住一次看看, 沒想到卻是踩了地雷. 首先網站預定是大床房, 結果前台入住卻說只有雙床, 雖然免費給我升級到湖景房, 但是心中對此酒店的房間預定管理還是起了疙瘩. 接著想說湖景房可以有美美景觀, 沒想到就是一個白濛濛的湖, 啥也沒有. 然後又是夏季, 下午陽光直曬房間, 溫度整個上升到30度, 空調兩台, 其中一台也不給力, 根本不冷. 無奈只好將窗簾拉上. 趕路沒吃中飯, 點了三文治與楊州炒飯, 送來一嘗, 炒飯已經溫冷了, 薯條根本是冷的. 電話點餐時已說明要個人發票, 服務員送餐來卻沒發票, 再次告知要開個人發票. 過了一會又跑了一個服務員來問發票要怎麼開. 我真是不了解, 一個簡單的開發票, 竟然要說3次. 還真的是重要事情要說3次. 再說說出行問題, 禮賓部不知主動詢問幫忙叫車, 只是單純的回覆我要用滴滴叫車. 在這偏遠的酒店, 滴滴叫車還未必會來, 如果自己沒開車, 實在是太不方便. 我是SPG會員, 但是下次我不會來了.
Stayed 2 nights in Jul 2018
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025
Verified review

2/10 Terrible

Stayed 1 night in Nov 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2024