Sutton Vacations from ￥211,687

Everyone was very kind and helpful. Very clean and organized and roomy. Will definitely come back!!!!

The location was excellent for our visit to London, the hotel was clean and beautifully decorated. Our room was spacious for London, clean, comfortable and had good amenities including a coffee machine, toiletries, gowns and slippers. The bed was comfortable, for us a little too soft, however we slept well with quality bedding and the surrounding area was quiet. Breakfast was excellent with good choice and tasteful food. Staff were professional and welcoming.

Wouldn’t stay again. Very noisy. Room was all satisfactory however didn’t feel comfortable or safe being a single women. The rooms around also banged doors all night.

Firstly, the hotel is in a great location in South Kensington close to both the tube and the bus. The hotel itself is beautiful and clean. I loved the eclectic vibe and decor. The staff was very nice and friendly and helped with all of our needs. We stayed in the 2 bedroom vault which is on the lower floor. The living area, kitchenette and bathroom are beautiful. The bedrooms, although they were described to us, were not really convenient. Yes, they are built into the turrets of the hotel, which we knew, however we did not know that you had to climb in and out of the bed to get out of the room as it is so tight. Also it was not brought to our attention the you have to duck to get into the one bedroom as the ceiling height was maybe 5 ft 3 inches tall. One of the travelers with me was older and due to the climbing into and out of the bed fell and severely bruised her eye and shoulder. We did let staff know but honestly had I know the ceilings were that low and that you had to climb over the bed to get in and out I would have booked differently. The accident did ruin some of our vacation. I would stay at this hotel again but would NOT stay in those rooms. If you’re a male or taller female it is extremely dangerous and inconvenient.

The room was newly renovated and very clean. There are no staff on-site, but communicating with the concierge was easy.