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"Clean room, Friendly staff. I would stay again if in the area. I was able to walk to the mall and shop."

"Great location if you’re relying on public transport the train station is just a short walk behind the hotel, making it very easy to get into Venice. I also appreciated the daily housekeeping and the hardwood floors in the room, which were a nice touch as I prefer them over carpet. The breakfast staff were friendly, and the selection was good. However, the room experience was worse than poor. The hotel overall feels outdated for an IHG property. The bathroom was horrible old and with a strong sewage smell that was unbearable. We contacted IHG support, and hotel staff came to address the issue, but only sprayed what seemed like bleach. The smell did not go away and made the stay extremely uncomfortable. After reading other low-rated reviews, it’s clear that these issues are not isolated and reflect ongoing problems that need to be addressed. Overall, excellent convenience for transport, but the room quality — especially the bathroom — needs serious attention and proper maintenance. I did appreciate the hotel transportation to the airport. "

"Breakfast was excellent .rooms were great. Staff was friendly . Back and forth traspotation service to grand central was good but they need t o extend pick up time 7:30pm is too early."

"Great breakfast included. Entrance a little hard to find,it is on the side. "

"Only limited parking available "

"Excellent stay. Very convenient location. If you need parking, all the spots, including the blue paid ones, are free from 8 pm to 9 am."

"The property itself was ok. Bed was comfortable, close to the local attractions. The turnoff for us was the fact that the room was 29 degrees Celsius and the air conditioner didn't work. We went to the front desk and explained this to the gentleman and he said that the air conditioners don't work. I asked if they worked in any room and he said no. Given, each room has a mini-split system so there's no reason for them to not work other than they don't want them to work. I asked him if he could then it on in our room and he looked at his computer then came back about a minute later and said no, he wouldn't turn it on for us. So, there you are, hotel is nice, location is nice, but the place certainly isn't comfortable and the front desk did not want to take appropriate action to address this. "

"Very friendly and helpful staff. Short distance to Venice and Italian Alps. "

"We absolutely loved everything about this hotel. Our room was spotless, comfortable, and very inviting after a long day out. The breakfast buffet was fabulous with a great variety of delicious options. A special shout-out to the woman who checked us out on February 7th — she was incredibly personable and so fun to talk to, which made our departure especially pleasant. We also really appreciated the hotel’s proximity to the train station, especially since we returned from an Olympic event very late in the evening. The convenience made our trip so much easier. "