サンセットタウンのアパート

「So many small ants at the property. I have asked for change of sheets because of ants in my bed however never came to change my sheet during my stay」

「場所が分かりづらかった が受付の対応は良かった。 部屋は清潔で広々としていた」

「9階の2ベッドルームに泊まりました。ホテルのフロントは無く、向かいの建物の1階が受付でした。22:00まで開いてます。 エレベーターのカードキーのみ渡され部屋のれ、、部屋の鍵は暗証番号式」

「**Great views, but the facilities need work!** The property is clean, modern and family-friendly, with spectacular ocean views and fireworks every night. Unfortunately, the management and facilities let the experience down. Check-in took an hour, and don't expect to get your room before 2 pm. Luggage is left in a common room, so keep your valuables with you. Our room had no TV, fridge, freezer or microwave, despite the inconvenience of a longer stay. The Wi-Fi kept dropping out, and our power...

「Nice 2 bedroom apartment. Clean, comfortable and with views of the sea. Slight smell of damp, but that was throughout the whole tower, not just the room. Everything in the room worked fine and the host services was easy and punctual.」

「You have to know there is no physical place to check in. You have to call a number they give us a nice and 2 days later they said we have to change ´´´we will upgrade yoû’´ it was only same condo but 2 floors higher. Not better. And ask us to change room one hour in advance 😡 be advise this place is nice but management is very poor」

「VIさんがテキパキと案内してくれて、窓からキスブリッジが真ん前に見えて花火が綺麗で最高のフーコックを味わえました。」

「部屋からの景観は最高でしたが、それ以外は良くなかったです。普通のホテルのようなフロントがあってチェックインする方法と全く違い、建物に到着したら連絡をし、担当の方が代理でチェックインした後ルームキーを渡しにきてくれるというシステムであり、それを理解するのにすごく時間がかかりました。そして担当の方とやり取りするコミュニケーションツールが電話しかなく、かなり苦慮しました。その後、シャワーのお湯が弱く問い合わせしましたが、もちろん返事が帰返ってくることはなく、早く違うホテルにいきたかったです。景観はバッチリで花火も見れたため、景観以外は何とも言えない状況でした。」

「Here what I didn’t like as follows: The room I received did not match the room description on Expedia. * The front desk said they only received a reservation for two king beds, even though your Expedia confirmation showed two king beds, two twin beds, and a sofa for the two rooms. * The staff argued with me instead of trying to resolve the issue professionally. * Although they eventually provided another room, it wasn’t the room category i paid for because it lacked the balcony and beach view i...

「The room was in need of a real cleaning. If not for the lack of cleanliness we would have really enjoyed our visit.」