Stonestown Galleria Tours

Disappointing stay – no hot water for two days, Room was comfortable, I was disappointed by the lack of cleanliness. However, the most serious issue was the lack of hot water for almost the entire duration of my stay. After the first night, I reported to reception that the water was cold and that it was impossible to take a hot shower. I was assured that the issue would be investigated and that someone would get back to me. Unfortunately, I received no update, and nothing appeared to be done to resolve the problem. On the 2nd day, the issue remained unresolved, so I reported it again and asked when it would be fixed. The receptionist seemed unaware that I had already raised the complaint and once again promised to investigate and get back to me. Once again, I received no response, and the problem continued. It was only on the day of our departure that warm water finally became available. When checking out, I asked to speak to the manager to discuss my experience, but I was told that no manager was available. Overall, I was very disappointed with my stay. The lack of hot water for two days was unacceptable, particularly given that I reported the issue twice and received no meaningful response or communication from the staff. Combined with the concerns about cleanliness and the lack of follow-up, this experience fell well below my expectations. I would have expected a much better standard of service and a more proactive approach to resolving such a basic issues.

Very walkable area. Breakfast was good, but I think they need to explain at check-in how it works because there is a lot of confusion the first time you go in. Pool was good and clean. We enjoyed our time here.

This is a great place to stay. Close to public transportation, 1 and a half blocks to a beautiful park, trader Joes and more. Aziza was helpful and professional.