When I got to the hotel there was a sign on the door that said the property was closed and it was unsafe to enter. I was very disappointed that no one from the property or Expedia let me know that the hotel had shut down. I book rooms in July and the property was shut down in September by the city and the police department. All hotels in the town were sold out, luckily, I was able to visit with Wyndham directly and they took care of my group at another property. This is lesson learned to book directly with the hotel properties. Now I have to try and get my money back from Expedia or the closed hotel. Very sketchy deal!
Annetta
2023 年 11 月に 1 泊滞在
2/10 (非常に不満)
Brandi
2023 年 11 月 5 日
Brandi
2023 年 11 月に 1 泊滞在
2/10 (非常に不満)
Christine
家族旅行
2023 年 9 月 18 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Hotel condemned; poor customer service
When we arrived at the Baymont by Wyndham Stillwater, the hotel was locked up and signs were posted on the door that the building was being condemned by the City of Stillwater. After 1 1/2 hours on the phone with Hotels.com customer service reps -- who continually kept trying to call the hotel even after I told them the line was disconnected and no one was going to answer - I was advised to go back to the hotel at 3:00 p.m., since that was check-in time. I was told I was probably going to be charged a penalty fee because I didn't cancel my reservation ahead of time. A BIG HUH??? Is this for real?
FINALLY and I mean FINALLY. I was given a refund!
Christine
2023 年 9 月に 2 泊滞在
2/10 (非常に不満)
Heather
2023 年 9 月 17 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
This property was closed for renovations, and you are asking about our check in? We need a full refund considering this place was closed when we went to check in.
Heather
2023 年 9 月に 1 泊滞在
10/10 (非常に良い)
Brian
2023 年 7 月 25 日
良かった点 : 清潔度、スタッフとサービス
Clean and nice staff in an older building. Priced fairly for what you get.
Brian
2023 年 7 月に 1 泊滞在
8/10 (良い)
Rebecca
家族旅行
2023 年 7 月 24 日
良かった点 : 清潔度、スタッフとサービス、客室の快適度
Not the best
Pool has been broken for a while but was not told til the day after we got there when we asked when it was going to open. That is the reason we picked that hotel, because our friends were gone for the day and we was going to swim. Instead we sit in the room and looked at each other. Could only watch netflix on tv, there were no channels to watch.
Rebecca
2023 年 7 月に 2 泊滞在
4/10 (不満)
Hope
家族旅行
2023 年 7 月 23 日
良かった点 : 清潔度、客室の快適度
Not The Best Stay
We were visiting family, upon checking in the 2 ladies at the front desk didn’t bother to give us any type of notice that the POOL wasn’t available. We got to our room, got our kids ready to go to the indoor pool and it was locked. When I asked about it they said “someone was supposed to have came and fixed it and no one showed up”. The lady continued to place blame on the “manager” who checked us in for not making us aware of the pool not running. By that evening my husband went to go and get ice and ICE machine was broken. We had room 159, and the bathroom light wouldn’t turn off. This experience has definitely caused us to call from now on due how upsetting this whole situation was.
Hope
2023 年 7 月に 1 泊滞在
4/10 (不満)
Christina
2023 年 7 月 18 日
Christina
2023 年 7 月に 1 泊滞在
2/10 (非常に不満)
宿泊されたお客様
出張, 家族旅行, グループ旅行
2023 年 5 月 28 日
気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
宿泊されたお客様
2023 年 5 月に 1 泊滞在
2/10 (非常に不満)
Eric
家族旅行, グループ旅行
2023 年 5 月 15 日
気になった点 : 清潔度、施設のコンディションと設備
What was not disclosed; the property is a MOTEL. Wyndham should be ashamed to pit their name on this property. They charged me $429 a night for two rooms (price goughing) because its in a 'college town'. My guest and daugher were too afraid to stay there. Appeared unclean and unsafe. Basically it was an 'econo lodge that adopted the name change. Would not recommend!
Eric
2023 年 5 月に 1 泊滞在
8/10 (良い)
chuck
2023 年 5 月 15 日
良かった点 : 清潔度、スタッフとサービス
Do not stay in a room next to the stairs. Other than that it is a nice room
chuck
2023 年 5 月に 1 泊滞在
2/10 (非常に不満)
Synthia
ペット同伴の旅行, 家族旅行
2023 年 5 月 14 日
気になった点 : 清潔度、スタッフとサービス
Expedia states: “Pets allowed for an extra charge.” I arrived at the hotel and the front desk told me “No pets allowed.” We came from out of town with our dogs. I had to find a place for the dogs to stay, separated from me. Baymont should have honored statements that represented themselves on Expedia, and then resolve the issue w/expedia. Instead, Cameron wouldn’t give any kind of compensation for Wyndham’s laziness in policing their 3rd party contracts. Also, I returned to the hotel late are night and didn’t notice until the next morning that there were dead knats on the bathroom floor, and a dirty towel from previous guests left hanging in the restroom. Gross!!!
Synthia
2023 年 5 月に 1 泊滞在
2/10 (非常に不満)
Robert
家族旅行
2023 年 5 月 14 日
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
Paid almost $200 for the night. No hot water in shower. Hot continental breakfast was cold cereal. Single pane windows caused every sound from outside to filter in. Carpet was sticky/dirty in room. Pool closed at 9. The staff was nice but the hotel needs A LOT of work to start charging anything over $50. Will never stay in again
Robert
2023 年 5 月に 1 泊滞在
6/10 (普通)
Sydney
家族旅行
2023 年 5 月 14 日
良かった点 : 清潔度、施設のコンディションと設備
The property itself was nice. It’s an older hotel and no elevator. The Expedia site pets are welcome but they are not. We got there and was told no pets.
Sydney
2023 年 5 月に 1 泊滞在
10/10 (非常に良い)
宿泊されたお客様
グループ旅行
2023 年 5 月 13 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
宿泊されたお客様
2023 年 5 月に 7 泊滞在
10/10 (非常に良い)
David
グループ旅行
2023 年 5 月 7 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It has an indoor pool.
David
2023 年 5 月に 1 泊滞在
2/10 (非常に不満)
Micki
2023 年 4 月 25 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
They said they were experiencing issues with Expedia. Now I have 3 charges on my credit card. Never again