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「Room didn’t match photo on website, little disappointing.Hall and stairs were very shabby and dirty . Room was clean but again very shabby .」

「"Good property, well connected with metro stations nearby. However, toilet paper was very limited, there were no cloths in the kitchen, and the only one available when we arrived was very dirty. There was no broom for cleaning, and everything had too many instructions about not moving or touching things."」

「Clean spacious flat although it's on a very busy main road. We booked it because of the garden but it was unusable because it was totally overgrown so nowhere to sit or stand. Another point I would like to make is that for safety we think there should be a hand rail on the stairs as they are quite steep and there is nothing to hold on to. Location is central to going places in the area.」

「The property is ground floor and near a road so its very noisy, the windows open wide and cannot be locked open (no security fixings) so you cannot leave open at night unless you want to risk someone climbing in. The apartment is quite shabby, and old- and not good value for money. It was also quite dusty and while superficially clean, not very clean. The sofa bed is a small futon which is very hard and not suitable for sleeping on. It also smelled musty and damp with some damp patches on the...

「booked this property specifically because the listing said it had an oven, which was important as I was travelling for a strongman competition and had planned my meals around being able to cook. When we arrived, there was no oven, which completely disrupted my food prep and meant I had to change plans at extra cost. The stay was also badly affected by very loud roadworks starting after midnight, including a concrete saw and jackhammer, which made it extremely difficult to sleep. I appreciate...