「Elevator from parking garage was out of order. Had to carry my suitcase up 8 flights of stairs to access the hotel lobby. Asked staff at checkin to comp the 5GBP parking charge but they said the car park was owned by the town and they couldn’t do anything about it. This is unacceptable. The staff should have provided vehicular access to the lobby for unloading which would have been possible under the circumstances.」
「Welcoming and informative on arrival, Very clean airy room, with all amenities. Really well equipped self serve breakfast/dining area. Very impressed and look forward to booking again when in area.
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「Staff was not the best example of great premier inn customer service. Building was not very clean on outside and lots of smokers directly outside entrance and very full outside trash can.」
「As soon as I arrived I was greeted by Zoe. She was fantastic. So welcoming and friendly. My room was fantastic. So comfortable and spacious and clean. Everything here was wonderful and I can't wait to return. Thank you for a wonderful stay. 」
「Helpful & courteous staff made a big impression.
Excellent Supper even on is Sunday night-Grimsby Haddock superb!
No music -relaxing and peaceful dining room .
Outstanding breakfast -great choice & fresh cooked -lovely hostess made the experience one to repeat !
Car parking is plentiful and very convenient straight outside our room ( actually perfect if one had any mobility issues or required safe parking for valuable stock in a van ).」
