4/10 (不満)
Mariano
グループ旅行
2026 年 3 月 9 日
気になった点 : スタッフとサービス、設備とサービス
There is no one around the property to help out with check ins. There were at least 3 other parties that arrived we helped out because they had issues as well.There was another property down the street theyowned but like this property no one was there. They do have phone numbers posted but good luck with that or getting someone to call you back. We lucked out with someone working on the roof of the property and they had direct number and general manager came over quickly. We also had problem with a canceled flight due to weather so we were going to be delayed a few days. Got them on phone one time about problems and a few text but no help with that. Said no rooms were available and when I said there were they didn’t respond. The room types we had originally were not available but there were ones we were willing to change too again no help. I need to say we have stayed at this property plenty of times in the past and they were always helpful and friendly. We did not realize they were under new owners and everything has changed. I have to say the only saving grace at this property was the housekeeper Kimmy. She is beyond amazing and the other guests agreed. She is truly the only reason we stayed along with travel friends and the only person to quickly respond to us about anything. She always brought us things upon request .They did change our second room because it had plumbing issues letting me know they were doing me a favor because it was an upgrade.
Mariano
2026 年 3 月に 3 泊滞在
