It was very unique. It was closed by the fire marshal and police. Totally vacant. No one there.
2019 年 7 月に 1 泊滞在
宿泊者限定の口コミ
2/10 (非常に不満)
宿泊されたお客様
2019 年 6 月 19 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This property is out of business as I learned at midnight when my taxi pulled up to the boarded hotel. No one bothered to notify me prior. My experience rebooking was a nightmare and took many hours on the phone.
2019 年 6 月に 1 泊滞在
宿泊者限定の口コミ
2/10 (非常に不満)
宿泊されたお客様
2019 年 5 月 26 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I am absolutely unsatisfied with Sure Stay and this booking through your company. I called them as soon as I landed (which was 10:50) at night for their shuttle service from airport to hotel. Five phone calls. Nobody answered. I am forced to take a taxi to address and nobody is there. There is caution tape on the outside. A few lights on the bottom floor, no lights on any of the other floors. No cars in the parking lot. The cab took me back to the airport and between myself and my friend, back in Florida, we spent 2.5 hours trying to find me a place to stay the night. Apparently, all the hotels were booked because of the Blues Game and NKOTB concert. Why did I have to go through that miserable experience when I booked this hotel through your website two months ago? I want a full refund, as I had to make other hotel reservations plus a miserable time. You don't treat your customers like that.
Tara Metternich
2019 年 5 月に 1 泊滞在
宿泊者限定の口コミ
2/10 (非常に不満)
宿泊されたお客様
2019 年 5 月 8 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I called them five times to come pick me up at airport. No answer. I took a cab to the address given to me on the internet. Nobody answered the phone because nobody was there. Never Again!
2019 年 5 月に 1 泊滞在
宿泊者限定の口コミ
2/10 (非常に不満)
宿泊されたお客様
2019 年 4 月 26 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We arrived at night to find the hotel shut down due to a gas leak. We had booked a few weeks before but received no notice that it was closed and no refund. Overall, a bad experience and a rough start to our time in saint louis.
2019 年 4 月に 1 泊滞在
宿泊者限定の口コミ
2/10 (非常に不満)
Will
2019 年 4 月 26 日
This hotel was a scam. Upon my arrival at the airport I called the hotel for the shuttle and was told the hotel was closed for a gas leak and I would need to find a different place to stay. I asked about a refund and was told I’d have to get it from Expedia. I found a new place to stay and the driver of that hotel’s shuttle told me this hotel doesn’t exist and this happens to people all the time. I looked up the hotel on Google, and sure enough it says “permanently closed.” I called Expedia about a refund which they said they needed to process with the hotel. The hotel rejected the refund request “due to their policy.” Thankfully, after a second call, Expedia stepped up and refunded my money to me despite the hotel’s refusal.
2019 年 4 月に 1 泊滞在
宿泊者限定の口コミ
2/10 (非常に不満)
宿泊されたお客様
2019 年 4 月 24 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Gas leak when we tried to check in. Hotel was closed. Had to make alternate accommodations. Have been told by Expedia they won’t refund. Will dispute!
2019 年 4 月に 1 泊滞在
宿泊者限定の口コミ
6/10 (普通)
宿泊されたお客様
2019 年 4 月 19 日
I shouldn't have paid the full amount if I was only there for a couple hours I should have got a discount because I checked in at midnight and I was only there till 7 in the morning or 8 so it wasn't a full day there
2019 年 2 月に 1 泊滞在
宿泊者限定の口コミ
4/10 (不満)
Paul
2019 年 4 月 4 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Convenient
Parking for airport was great and best price.Hotel needs some serious work to make my wife stay again.
2019 年 3 月に 1 泊滞在
宿泊者限定の口コミ
4/10 (不満)
宿泊されたお客様
2019 年 4 月 2 日
気になった点 : 清潔度、施設のコンディションと設備
The room was ok, but the bathroom was another story. The shower curtain was stained and dirty, and the shower area looked like it hadn’t been cleaned in weeks.
2019 年 3 月に 1 泊滞在
宿泊者限定の口コミ
4/10 (不満)
Matthew
2019 年 3 月 31 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Disappointed
This place really needs updated. Not at all satisfied with my stay luckily it was just for one night if it was longer I would have checked out and stayed somewhere else.
2019 年 3 月に 1 泊滞在
宿泊者限定の口コミ
8/10 (良い)
Jonathan
2019 年 3 月 29 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
It was ok
2019 年 3 月に 1 泊滞在
宿泊者限定の口コミ
4/10 (不満)
Suzette
2019 年 3 月 27 日
良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
The staff was very accommodating to make sure we had a shuttle ride when we had a late arriving flight. But would not stay here again. Odd set up and very noisy all night long.
2019 年 3 月に 1 泊滞在
宿泊者限定の口コミ
6/10 (普通)
宿泊されたお客様
2019 年 3 月 25 日
良かった点 : 清潔度、スタッフとサービス、客室の快適度
Staff needs training
2019 年 3 月に 1 泊滞在
宿泊者限定の口コミ
6/10 (普通)
宿泊されたお客様
2019 年 3 月 24 日
The rooms was a lil dirty lamps didnt work.. There was a few blankets and towels
2019 年 3 月に 1 泊滞在
宿泊者限定の口コミ
8/10 (良い)
Manuel
2019 年 3 月 23 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very convenient as it’s near the airport and it is not expensive at all.
2019 年 3 月に 1 泊滞在
宿泊者限定の口コミ
8/10 (良い)
宿泊されたお客様
2019 年 3 月 21 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The staff was nice. The parking lot seemed a little small. We had to walk through a door and up a flight of stairs to get to our room. The walls are very thin. The breakfast was ok. Nothing special. The room is big. It is super close to the airport which is a big plus.
2019 年 3 月に 1 泊滞在
宿泊者限定の口コミ
6/10 (普通)
Ronald
2019 年 3 月 20 日
良かった点 : 清潔度、客室の快適度
The hotel staff is lacking in training
2019 年 3 月に 1 泊滞在
宿泊者限定の口コミ
2/10 (非常に不満)
宿泊されたお客様
2019 年 3 月 20 日
良かった点 : スタッフとサービス
気になった点 : 清潔度
Good location good price. They xerox your drivers license to check in regardless of if you want them too. I asked for it back after my stay and they tried to make a copy for them to keep.
2019 年 3 月に 1 泊滞在
宿泊者限定の口コミ
2/10 (非常に不満)
宿泊されたお客様
2019 年 3 月 20 日
気になった点 : スタッフとサービス
Claims they have shuttle service. We arrived at 1145. Tell us the shuttle stops at midnight. Terrible company. Beware.
2019 年 3 月に 1 泊滞在
宿泊者限定の口コミ
2/10 (非常に不満)
宿泊されたお客様
2019 年 3 月 19 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Awful. Pick literally anywhere else. Unorganized, nearly missed a flight due to a late shuttle and terrible checkout process. Clumps of hair in the room, clearly was not fully cleaned. It was gross.
2019 年 3 月に 1 泊滞在
宿泊者限定の口コミ
8/10 (良い)
宿泊されたお客様
2019 年 3 月 19 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Clean room, check in was quick and so was check out.
Morning breakfast could have been a little better for the cost of the room but will stay again.
2019 年 3 月に 1 泊滞在
宿泊者限定の口コミ
6/10 (普通)
宿泊されたお客様
2019 年 3 月 12 日
良かった点 : スタッフとサービス
Close to Airport,but Average hotel at best
Front staff were very friendly and helpful. However, it was very difficult to see the actual turn to get to the hotel. GPS has not been updated to reflect the closure of the private road that used to go to the complex. There are 3? Different buildings inter-connected. Was very noisy hotel with doors closing hard and loud. Noticeable updates have been made, but overall hotel felt to be lacking. It close to west end of airport, but is an island, there are no food places in the immediate area
2019 年 3 月に 1 泊滞在
宿泊者限定の口コミ
6/10 (普通)
宿泊されたお客様
2019 年 3 月 11 日
良かった点 : 清潔度、施設のコンディションと設備
Clean & quiet. GM had an attitude about a small incident. Other than that everything was good.
2019 年 3 月に 3 泊滞在
宿泊者限定の口コミ
8/10 (良い)
宿泊されたお客様
2019 年 3 月 9 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Everything was good except the dining area table top was falling off our table, ran out of a lot food and drink!! But did fill up what they could .