ザセントアイヴスベイホテルの口コミ

6/10 (普通)

makino

2024 年 3 月 15 日

気になった点 : 清潔度、施設のコンディションと設備

2024 年 3 月に 1 泊滞在

Craig Lawrenceからの返信 (投稿日 : 2024 年 3 月 18 日)

Thank you for taking your time in leaving us your feedback here at St Ives Bay Hotel. I am sorry that on this occasion we did not meet your expectations, and that your room was not up to our normal high standards. If you had spoken to our Duty Manager during your stay, we may of been able to rectify any issues for you. We will use your feedback to enhance our guest experience as our team are dedicated in creating lasting memories for our guests. Kind Regards, Craig Lawrence General Manager

4/10 (不満)

Ed

2024 年 5 月 23 日

良かった点 : スタッフとサービス

気になった点 : 清潔度、施設のコンディションと設備

In need of updating

2024 年 5 月に 1 泊滞在

Craig Lawrence | General Managerからの返信 (投稿日 : 2024 年 5 月 24 日)

Thank you for your feedback.

2/10 (非常に不満)

Isabel

家族旅行

2024 年 5 月 20 日

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備

Not what we booked. Photos and reviews are deceiving. Very dirty property and rooms.

2024 年 5 月に 1 泊滞在

Craig Lawrence | General Managerからの返信 (投稿日 : 2024 年 5 月 24 日)

Thank you for your feedback.

2/10 (非常に不満)

Isabel

家族旅行

2024 年 5 月 19 日

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備

The rooms are NOT what they look like on the website. We booked Seaview but you could hardly see the view out of the window. Very dirty carpet and in general, not clean.

2024 年 5 月に 2 泊滞在

Craig Lawrence | General Managerからの返信 (投稿日 : 2024 年 5 月 24 日)

Thank you for your feedback.

10/10 (非常に良い)

Timothy、MILTON KEYNES

カップルで旅行, 家族旅行

2024 年 5 月 19 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

We had a big room with an absolutely amazing view over St Ives! Short walk to beach and town

2024 年 5 月に 2 泊滞在

Craig Lawrence | General Managerからの返信 (投稿日 : 2024 年 5 月 24 日)

Thank you for your feedback.

6/10 (普通)

Aimee

2024 年 5 月 17 日

2024 年 5 月に 1 泊滞在

Craig Lawrence | General Managerからの返信 (投稿日 : 2024 年 5 月 24 日)

Thank you for your feedback.

4/10 (不満)

Debbie

2024 年 5 月 15 日

気になった点 : 清潔度、設備とサービス、施設のコンディションと設備

It's a dog friendly hotel and the carpet in my room was filthy with animal stains

2024 年 5 月に 3 泊滞在

Craig Lawrence | General Managerからの返信 (投稿日 : 2024 年 5 月 24 日)

Thank you for your feedback.

10/10 (非常に良い)

John、Nelson

2024 年 5 月 14 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

Excellent view of the ocean from the lobby and restaurant.

2024 年 4 月に 4 泊滞在

Craig Lawrence | General Managerからの返信 (投稿日 : 2024 年 5 月 14 日)

Thank you for your feedback.We look forward to seeing you again soon.

8/10 (良い)

Pete

ペット同伴の旅行, 家族旅行

2024 年 5 月 12 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

There was a problem with our booking. We booked and paid on 31st December and after a 5 hour drive to the hotel with a baby and a dog didn't want to hear that I hadn't booked and that there were no rooms available. Luckily there was a no-show and we were given a twin room. Also, the booking was found on the computer. The staff, especially the South African lady on reception, were very friendly and helpful. Location of the hotel is superb. Overlooking a beach and a 10 minute walk to the centre of town. We were happy with our room. A little outdated but to update 300 rooms would cost several million I guess! Reception, dining room, and seating areas are very nicely furnished and decorated. We had a lovely weekend in the hotel.

2024 年 5 月に 2 泊滞在

Craig Lawrence | General Managerからの返信 (投稿日 : 2024 年 5 月 14 日)

Thank you for your feedback.We look forward to seeing you again soon.

4/10 (不満)

Paulius

2024 年 5 月 11 日

気になった点 : スタッフとサービス、施設のコンディションと設備

Property need update refurbishment. everything is old and floor squeaky ,you can hear your neighbours walking aroung .

2024 年 5 月に 1 泊滞在

Craig Lawrence | General Managerからの返信 (投稿日 : 2024 年 5 月 12 日)

Thank you for your feedback.

4/10 (不満)

Ian

ペット同伴の旅行, カップルで旅行

2024 年 5 月 10 日

良かった点 : スタッフとサービス

気になった点 : 清潔度、施設のコンディションと設備

Certainly handy for Porthminster beach and a short walk into the town, with easy free parking out front. Staff polite and friendly but hotel is very tired and our room was shabby. Decor, carpets and curtains very dated and worn. Bathroom sink was cracked and repaired with silicon, shower tap was damaged and difficult to adjust to maintain temperature, with only half a shower screen. As such, we decided to eat in St. Ives cafes and didn’t eat anything in the hotel so can’t comment on food. Disappointing.

2024 年 5 月に 3 泊滞在

Craig Lawrence | General Managerからの返信 (投稿日 : 2024 年 5 月 12 日)

Thank you for your feedback.

10/10 (非常に良い)

Tracey

カップルで旅行

2024 年 5 月 9 日

Friendly staff good location. Room was in need of a make over xx

2024 年 5 月に 1 泊滞在

Craig Lawrence | General Managerからの返信 (投稿日 : 2024 年 5 月 12 日)

Thank you for your feedback.

10/10 (非常に良い)

Gail

2024 年 4 月 30 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

Lovely room with balcony overlooking the beach.

2024 年 4 月に 2 泊滞在

Craig Lawrence | General Managerからの返信 (投稿日 : 2024 年 5 月 7 日)

Thank you for your lovely feedback Gail.See you again soon.

10/10 (非常に良い)

Jake

カップルで旅行

2024 年 4 月 28 日

良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備

Very good for price, comfy beds and nice hotel staff, very good considering the price

2024 年 4 月に 1 泊滞在

Craig Lawrence | General Managerからの返信 (投稿日 : 2024 年 4 月 29 日)

Hi Jake,Thank you for your feedback, we are pleased that you enjoyed your stay and we look forward to welcoming you back again soon.

10/10 (非常に良い)

Martin

カップルで旅行

2024 年 4 月 27 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

The view from our room window was just perfect, excellent sea view.

2024 年 4 月に 1 泊滞在

Craig Lawrence | General Managerからの返信 (投稿日 : 2024 年 4 月 29 日)

Hi Martin.Thank you for your fabulous review.We hope to see you again soon.

10/10 (非常に良い)

Jenny

2024 年 4 月 26 日

2024 年 4 月に 3 泊滞在

Craig Lawrence | General Managerからの返信 (投稿日 : 2024 年 5 月 24 日)

Thank you for your feedback.

6/10 (普通)

Robert

カップルで旅行

2024 年 4 月 21 日

Tired and needs updating

2024 年 4 月に 2 泊滞在

Craig Lawrence | General Managerからの返信 (投稿日 : 2024 年 4 月 21 日)

Thank you for taking your time in leaving us your feedback here at St Ives Bay Hotel. I am sorry that on this occasion we did not meet your expectations, we currently in a refurbishment program within the hotel which is ongoing. We will use your feedback to enhance our guest experience as our team are dedicated in creating lasting memories for our guests. Kind Regards, Craig Lawrence General Manager

6/10 (普通)

Patricia

2024 年 4 月 17 日

気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備

Great view from deluxe room over the bay but noisy at night. Have to say the receptionist (lady) when I left gave a much better impression than the one I received when I checked in

2024 年 4 月に 1 泊滞在

Craig Lawrence | General Managerからの返信 (投稿日 : 2024 年 4 月 18 日)

Thank you for taking your time in leaving us your feedback. We are pleased that you have had an enjoyable experience on this occasion. I will speak with our Operations team regarding your feedback.We will use your feedback to enhance our guest experience as our team are dedicated in creating lasting memories for our guests. We look forward to welcoming you back to our hotel again when you are next visiting St Ives.

2/10 (非常に不満)

Luke

2024 年 4 月 8 日

2024 年 4 月に 1 泊滞在

Craig Lawrence | General Managerからの返信 (投稿日 : 2024 年 4 月 29 日)

Hi Luke,Thank you for your score, we are sorry you did not enjoy your stay with us.

8/10 (良い)

Jackie

2024 年 4 月 2 日

I had a single room only. Fairly basic but comfortable enough for a 3 night stay. Sadly the shower pressure too low! Overall ok as a base for a short stay.

2024 年 3 月に 3 泊滞在

Craig Lawrence | General Managerからの返信 (投稿日 : 2024 年 4 月 2 日)

Dear Guest.Thank you for taking your time in leaving us your feedback here at St Ives Bay Hotel. I am sorry that on this occasion we did not meet your expectations, and that your room was not up to our normal high standards. If you had spoken to our Duty Manager during your stay, we may of been able to rectify any issues for you. We will use your feedback to enhance our guest experience as our team are dedicated in creating lasting memories for our guests. Kind Regards, Craig Lawrence General Manager

6/10 (普通)

Hang Wan

カップルで旅行

2024 年 4 月 1 日

The room facilities are old, TV remote control has no power, shower water too weak, room floor is not flat.

2024 年 3 月に 1 泊滞在

Craig Lawrence | General Managerからの返信 (投稿日 : 2024 年 4 月 1 日)

Thank you for your feedback.

2/10 (非常に不満)

Sam

2024 年 3 月 31 日

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備

2024 年 3 月に 2 泊滞在

Craig Lawrence | General Managerからの返信 (投稿日 : 2024 年 4 月 2 日)

Thank you for your feedback.

10/10 (非常に良い)

Ezinne Uchendu

グループ旅行

2024 年 3 月 31 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

Absolutely loved being in StIves. This property was well placed within reasonable walking distance to town and amenities such as dining and transport. The room was clean and sea view was amazing as promised. My only complaint is that the hotel reception had a choking cigarette smell which made me really uncomfortable and nauseous every time I had to pass through

2024 年 3 月に 3 泊滞在

Craig Lawrence | General Managerからの返信 (投稿日 : 2024 年 4 月 1 日)

Good Afternoon,Thank you for your feedback, we are pleased that overall you enjoyed your stay with us. I am sorry to hear of the strong smell of cigarettes by the reception, I will look into this.

6/10 (普通)

Irene

カップルで旅行

2024 年 3 月 24 日

良かった点 : 清潔度

Beautiful views out of our toom

2024 年 3 月に 1 泊滞在

Craig Lawrence | General Managerからの返信 (投稿日 : 2024 年 3 月 25 日)

Thank you for your feedback

8/10 (良い)

Mark

2024 年 3 月 21 日

良かった点 : 施設のコンディションと設備

Good

2024 年 3 月に 2 泊滞在

Craig Lawrence | General Managerからの返信 (投稿日 : 2024 年 3 月 22 日)

Thank you for taking your time in leaving us your feedback. We are pleased that you have had an enjoyable experience on this occasion. I will speak with our Operations team regarding your feedback.We will use your feedback to enhance our guest experience as our team are dedicated in creating lasting memories for our guests. We look forward to welcoming you back to our hotel again when you are next visiting St Ives.

6/10 (普通)

Sarah

2024 年 3 月 10 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備

Room was extremely hot no instructions for heating, pressed button light went out but radiator still very hot. mattress needs updating, felt like i was gona rollout if the bed. had to park fair bit awsy as not knowing area didn't realize rails staion car park just road below £6 24 hours

2024 年 3 月に 1 泊滞在

Craig Lawrence | General Managerからの返信 (投稿日 : 2024 年 4 月 12 日)

Good Afternoon Sarah,Thank you for your feedback, we are sorry that you found the heat in your bedroom to be unbearable, I am sure that if you had spoken with our evening Duty Manager, she would have been able to assist you.Also the light on the wall, is for the towel rail in the bathroom.We are sorry that you did not know about our parking, I am sure that if you spoken with a member of our reception team, they would have been able to give you parking guidance.We hope to be able to welcome you to our hotel again in the future.

2/10 (非常に不満)

Chloe

2024 年 1 月 3 日

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

2023 年 12 月に 4 泊滞在

Craig Lawrence | General Managerからの返信 (投稿日 : 2024 年 2 月 15 日)

Dear Guest.Thank you for taking your time in leaving us your feedback here at St Ives Bay Hotel. I am sorry that on this occasion we did not meet your expectations, and that your room was not up to our normal high standards. If you had spoken to our Duty Manager during your stay, we may of been able to rectify any issues for you. We will use your feedback to enhance our guest experience as our team are dedicated in creating lasting memories for our guests. Kind Regards, Craig Lawrence General Manager

4/10 (不満)

MANISH PRASAD

家族旅行

2024 年 1 月 1 日

気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

2023 年 12 月に 3 泊滞在

Craig Lawrence | General Managerからの返信 (投稿日 : 2024 年 1 月 4 日)

Good morning,Thank you for your feedback.

2/10 (非常に不満)

Matthew

カップルで旅行

2023 年 12 月 30 日

気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

Outdated and run down building and decor. Hot water took an age to come through and the water pressure was terrible. Radiators rusty and TV not visible from the bed (behind wardrobe). Only one light in the room (main light), no reading lights, or lamps. Spare pillows in the wardrobe smelled damp. Breakfast only served between 8-9, so never managed to make it.

2023 年 12 月に 2 泊滞在

Craig Lawrence | General Managerからの返信 (投稿日 : 2024 年 1 月 2 日)

Good Afternoon.Thank you for your feedback, we are sorry that you felt that you had a disappointing experience with us reacently.I am sure that if you had spoken with a Duty Manager during your stay we would have been able to act on your feedback, whilst you were resident with us.We hope to see you again in the future.

4/10 (不満)

Pauline

家族旅行

2023 年 12 月 28 日

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度

気になった点 : スタッフとサービス

Room with a View.

Christmas break with Family staying in other accomodations close bye.

2023 年 12 月に 4 泊滞在

Craig Lawrence | General Managerからの返信 (投稿日 : 2023 年 12 月 30 日)

Good morning Pauline,Thank you for sharing your lovely photographs, we are pleased that you have enjoyed your recent stay with us.We look forward to seeing you again in 2024.

10/10 (非常に良い)

Peter Charl

2023 年 12 月 25 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備

The room was clean and tidy i enjoyed my stay thank you

2023 年 12 月に 1 泊滞在

Craig Lawrence | General Managerからの返信 (投稿日 : 2023 年 12 月 27 日)

Hi Peter,Thank you for your feedback, we are pleased to hear that you have enjoyed your recent stay with us.We look forward to welcoming you back to our hotel again in 2024.

2/10 (非常に不満)

Ted

2023 年 12 月 17 日

2023 年 12 月に 2 泊滞在

Craig Lawrence | General Managerからの返信 (投稿日 : 2024 年 2 月 15 日)

Dear Guest.Thank you for taking your time in leaving us your feedback here at St Ives Bay Hotel. I am sorry that on this occasion we did not meet your expectations, and that your room was not up to our normal high standards. If you had spoken to our Duty Manager during your stay, we may of been able to rectify any issues for you. We will use your feedback to enhance our guest experience as our team are dedicated in creating lasting memories for our guests. Kind Regards, Craig Lawrence General Manager

8/10 (良い)

andrew

カップルで旅行

2023 年 12 月 16 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス

The property was good very satisfied water in room as in shower etc could have been hotter.we read on expedias site breakfast would be 5 pound each. But we were charged 10 pound a breakfast and was told it was only 5 if you ordered it on line but no where to order it on line. Apart from that very satisfied for what we paid

2023 年 12 月に 2 泊滞在

Craig Lawrence | General Managerからの返信 (投稿日 : 2023 年 12 月 18 日)

Thank you for your feedback, we are pleased that you enjoyed your stay with us.We are sorry that their discrepancy with information that was provided to you.We hope to see you again in the future.

10/10 (非常に良い)

Russell

家族旅行

2023 年 12 月 15 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

Leisure trip

Warm and friendly ambience- comfortable and clean room.

2023 年 12 月に 3 泊滞在

Craig Lawrence | General Managerからの返信 (投稿日 : 2023 年 12 月 18 日)

Good afternoon Russell, Thank you for your feedback, we are pleased that you enjoyed your stay with us recently.We look forward to seeing you again soon.

2/10 (非常に不満)

anthony

2023 年 12 月 10 日

2023 年 12 月に 1 泊滞在

Craig Lawrence | General Managerからの返信 (投稿日 : 2023 年 12 月 11 日)

Thank you for your score, we are sorry you did not enjoy your stay with us.

8/10 (良い)

Gary

2023 年 12 月 5 日

良かった点 : スタッフとサービス、客室の快適度

2023 年 11 月に 3 泊滞在

Craig Lawrence | General Managerからの返信 (投稿日 : 2023 年 12 月 9 日)

Thank you for taking your time in leaving us your feedback. We are pleased that you have had an enjoyable experience on this occasion. I will speak with our Operations team regarding your feedback.We will use your feedback to enhance our guest experience as our team are dedicated in creating lasting memories for our guests. We look forward to welcoming you back to our hotel again when you are next visiting St Ives.

8/10 (良い)

Neil

2023 年 12 月 3 日

良かった点 : スタッフとサービス、客室の快適度

1 night stay

Very good, let us book in early. Very helpful chatty and frendly staff. A little run down in places but every effort made in decoration (decked out for christmas) breakfast was very good. The view over the beach and sea from our room was great.

2023 年 12 月に 1 泊滞在

Craig Lawrence | General Managerからの返信 (投稿日 : 2023 年 12 月 9 日)

Thank you for taking your time in leaving us your feedback. We are pleased that you have had an enjoyable experience on this occasion. I will speak with our Operations team regarding your feedback.We will use your feedback to enhance our guest experience as our team are dedicated in creating lasting memories for our guests. We look forward to welcoming you back to our hotel again when you are next visiting St Ives.

2/10 (非常に不満)

JULIE

グループ旅行

2023 年 11 月 29 日

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備

The room wasn’t a superior with sea view as booked. The view was blocked by trees, which the hotel were aware of. The description for a superior room with bottled water, contemporary decor and amenities did not match the room we got. The room wasn’t clean and stunk. They said they’d re-clean it and hoover but they didn’t. The sane dirt was on the carpet when we went back in after going out. The staff were very unhelpful and said we couldn’t move as they had no other rooms available. They are mis-selling and charging extra for a superior room with a sea view but what you get is a budget standard room.

2023 年 11 月に 2 泊滞在

Craig Lawrence | General Managerからの返信 (投稿日 : 2023 年 11 月 30 日)

Good afternoon Julie, Thank you for your feedback,We are sorry that your view of the sea was blocked by tree's on the other side of the road, we have asked Cornwall council on several occasions about the trees and of felling them, however this is the responsibility of the local authority.You have not been mis sold a superior bedroom, you were allocated into a superior room as that is what you had booked with us. I will mention to our head Housekeeper of your feedback, and we are sorry that you found your room to be less than satisfactory.

10/10 (非常に良い)

Carol

カップルで旅行

2023 年 11 月 29 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

Robert on reception was super helpful and the room sea view was lovely . Very clean and fabulous view.,All staff were really lovely and helpful. Breakfast fabulous. We will stay again. Thank you

2023 年 11 月に 1 泊滞在

Craig Lawrence | General Managerからの返信 (投稿日 : 2023 年 11 月 30 日)

Hi Carol,Thank you for your feedback, I will let Robert and the team know of your feedback.We look forward to seeing you again soon.

6/10 (普通)

Maritess

2023 年 11 月 21 日

気になった点 : 施設のコンディションと設備、客室の快適度

2023 年 11 月に 2 泊滞在

Craig Lawrence | General Managerからの返信 (投稿日 : 2023 年 11 月 23 日)

Thank you for your feedback, we are pleased that you enjoyed your stay with us.We look forward to seeing you again soon.

10/10 (非常に良い)

Victoria

2023 年 11 月 20 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

Older property but does the job. Warm, very central for beaches, restaurants and pubs, transport (can see the rail station from the window.) Friendly staff. Did not have food out of choice, but dining area looked out onto sea front. Only gripe was that the shower, although piping hot, had virtually no pressure and the shower head could possibly do with replacing/descaling.

2023 年 11 月に 3 泊滞在

Craig Lawrence | General Managerからの返信 (投稿日 : 2023 年 11 月 21 日)

Thank you for your feedback, we have taken onboard your comments and will utilise them.We hope to see you again soon.

6/10 (普通)

Ian

2023 年 11 月 19 日

良かった点 : スタッフとサービス

気になった点 : 清潔度、施設のコンディションと設備

Dated hotel. Wondergul staff. Location and view fantastic

2023 年 11 月に 2 泊滞在

Craig Lawrence | General Managerからの返信 (投稿日 : 2023 年 11 月 20 日)

Good Afternoon IanThank you for your feedback, we are pleased that you enjoyed your stay with us.We look forward to seeing you again soon.

6/10 (普通)

Kaitlyn Si Yi

2023 年 11 月 17 日

2023 年 11 月に 2 泊滞在

Craig Lawrence | General Managerからの返信 (投稿日 : 2023 年 11 月 18 日)

Dear Guest,Thank you for taking your time in leaving us your feedback. We are pleased that you have had an enjoyable experience on this occasion. I will speak with our Operations team regarding your feedback.We will use your feedback to enhance our guest experience as our team are dedicated in creating lasting memories for our guests. We look forward to welcoming you back to our hotel again when you are next visiting St Ives.Kind regards, Craig Lawrence General Manager

6/10 (普通)

Garry

2023 年 11 月 15 日

Not expensive but due for a big makeover . Staff helpful and friendly

2023 年 11 月に 2 泊滞在

Craig Lawrence | General Managerからの返信 (投稿日 : 2023 年 11 月 16 日)

Dear Guest,Thank you for taking your time in leaving us your feedback. We are pleased that you have had an enjoyable experience on this occasion. I will speak with our Operations team regarding your feedback.We will use your feedback to enhance our guest experience as our team are dedicated in creating lasting memories for our guests. We look forward to welcoming you back to our hotel again when you are next visiting St Ives.Kind regards, Craig Lawrence General Manager

10/10 (非常に良い)

Elizabeth

2023 年 11 月 5 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

Smashing stay

We had a lovely stay with a fantastic view over the beach,it was so nice to sit in the window & see the waves on the beach I know the decor could be updated but it didn’t bother us, the bed was very comfy as well

2023 年 11 月に 1 泊滞在

Craig Lawrence | General Managerからの返信 (投稿日 : 2023 年 11 月 6 日)

Thank you for your review.

6/10 (普通)

Dennis

2023 年 11 月 5 日

2023 年 11 月に 4 泊滞在

Craig Lawrence | General Managerからの返信 (投稿日 : 2023 年 11 月 6 日)

Thank you for your review.

4/10 (不満)

Elisavet

家族旅行

2023 年 10 月 30 日

良かった点 : スタッフとサービス

気になった点 : 清潔度、施設のコンディションと設備

This is a dated property and it does not help that the room inside is stuffy and smelly. That means clothes and towels smell. We did ask for a proper hoovering as the carpet was full of dust and they did this for us. But you should not have to ask for a room to be properly cleaned before arrival right. Staff are lovely however. But the rooms need a deep clean. The windows as well as they are black with mould.

2023 年 10 月に 3 泊滞在

Craig Lawrence | General Managerからの返信 (投稿日 : 2023 年 11 月 1 日)

Thank you for taking your time in leaving us your feedback here at St Ives Bay Hotel. I am sorry that on this occasion we did not meet your expectations, and that your room was not up to our normal high standards. If you had spoken to our Duty Manager during your stay, we may of been able to rectify any issues for you. We will use your feedback to enhance our guest experience as our team are dedicated in creating lasting memories for our guests.

8/10 (良い)

Gosia

家族旅行

2023 年 10 月 29 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

Lovely place,waking distance to the beach and city center. We really enjoyed our stay here and will definitely come back when next time visit St Ives.

2023 年 10 月に 1 泊滞在

Craig Lawrence | General Managerからの返信 (投稿日 : 2023 年 11 月 1 日)

Thank you for taking your time in leaving us your feedback. We are pleased that you have had an enjoyable experience on this occasion. I will speak with our Operations team regarding your feedback.We will use your feedback to enhance our guest experience as our team are dedicated in creating lasting memories for our guests. We look forward to welcoming you back to our hotel again when you are next visiting St Ives.

8/10 (良い)

Kerry

2023 年 10 月 28 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

2023 年 10 月に 2 泊滞在

Craig Lawrence | General Managerからの返信 (投稿日 : 2023 年 11 月 1 日)

Thank you for taking your time in leaving us your feedback. We are pleased that you have had an enjoyable experience on this occasion. I will speak with our Operations team regarding your feedback.We will use your feedback to enhance our guest experience as our team are dedicated in creating lasting memories for our guests. We look forward to welcoming you back to our hotel again when you are next visiting St Ives.

10/10 (非常に良い)

angelica

2023 年 10 月 20 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

weekend stay

nice view, we had a good time

2023 年 10 月に 1 泊滞在

Craig Lawrence | General Managerからの返信 (投稿日 : 2023 年 10 月 23 日)

Good Afternoon,What an inspiring photograph, thank you for sharing it with us.We look forward to welcoming you back to our hotel.

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