St. Augustine's Church

We really liked the hotel and the location. Public transport was very nearby, choice of restaurants was good, having a Sainsbury's less than 1 minute walk away was terrific. The kitchen was equipped with the first combo microwave and oven that I've seem, the reception staff were extremely polite and friendly, the bed was wonderful. The missing stars are because our bathroom sink was plugged, the water didn't drain properly, which was unpleasant since gunky bits were coming up from the drain and floating on the surface of the standing water. It drained, but very very very slowly. We reported it the next morning and were told maintenance would fix it but not unitl after 10 am if that was OK. When we came back in the evening, nothing had been done. I went down and complained, and was told it would be fixed soon. Nothing happened. The next morning I complained again. The receptioniist was very apologetic and took notes. When we came back in the evening, the dirty sink was still unfixed. The next morning we made another complaint.The receptionist vowed that this time he would be personally responsible to be sure the blocked drain would be unplugged. When we came home, it had been fixed. We left the following morning, but we had been left with a blocked drain for all three days of our stay. It would have been a small job with a plumber's snake that would have taken 5 minutes to fix the disgusting sink. Too bad! It marred our opinion of what seemed like a very good hotel.

Excellent experience.