「Horrible experience. Check in started at 3 and I arrived at 8. I was told my room was not ready and wouldn’t be for a couple more hours due to staffing shortage. The manager only offered to cancel my reservation or call me when a room was ready. My disabled veteran husband started having mental issues so they got us a room quicker. Then our room had no towels. I saw a teenage housekeeper in hall who gave us towels and found out her mom was assistant manager who asked her to come in and help out....
「Staff was excellent. Breakfast was great and the staff there were friendly, inviting and accommodating. Room was clean, comfortable, roomy and laid out well. Will be staying at more at IHG hotels.」