Spa Ayualam

11/10 Love it

Received message the day before stating the hot water was not working due to a boiler issue. Upon arrival, before check in, asked about it. Was told it was working (it was 10pm). Checked in and went to bed. Woke up to barely Luke warm water. Asked the front desk and the guy working said I was lied to and it wasn’t fixed. Went back in the afternoon to talk to the manager and she said it was. Mixed information, and the temp was the same as the ocean- definitely not “hot”. Additionally there was a hole in the ceiling above the toilet that dripped on me while using the restroom. 0/10 for service, and overall care. Do NOT recommend.

1. Friendly staff but somewhat inexperienced The hotel’s check-in time was 3 p.m., so I left my luggage and went out for a late meal. When I returned around 4 p.m., I was told the room was not yet ready. Strangely, the printed slip showed that my room had been changed from the 10th floor to the 8th floor. It felt as though my original room had been given to someone else and I was reassigned to a room that wasn’t prepared. After waiting about 15 minutes, I finally went to the room, but the key didn’t work. It turned out the key hadn’t been registered properly, so I had to get new ones. The problems didn’t end there—by 10 p.m. I realized the air conditioning wasn’t cooling properly, so I reported the issue and was moved to another room. The staff were kind enough, but overall their handling felt inexperienced. 2. Clean hotel but inconvenient due to construction The facility on the beach side in front of the hotel was under construction, which meant direct access from the lobby to the beach was blocked. If I were the manager, I would have created a temporary passage, but instead it was completely closed off, forcing guests to exit the hotel and walk around the wall to reach the beach. On top of that, the beach itself was poorly maintained. Even during construction, I believe the beach should still be managed. The room itself was clean, with tiled floors that made it easy to use after water activities without worrying about dripping water.