The house was very clean and spacious. We had a grand time for the weekend and enjoyed the pool and grill outside. There were minor inconveniences such as primary bedroom door handle was missing a screw and kept falling off. The pool lights and heating did not work as advertised. Otherwise we enjoyed our stay.
Catherine H.
2024 年 7 月に 2 泊滞在
2/10
Where to even start. We have been using VRBO for a long time and this was by far the worst experience we have had. StayMarquis was absolutely terrible at managing expectations and any issues that arose. We checked-in on Sunday and the house was a mess. The trash was overflowing in the driveway, the pool and hot tub were gross, there were no cushions on the outdoor furniture (as shown in the pictures), the property did not seem like it was setup at all.
Several issues were discovered the first day: the “brand new” gym had old equipment—a bike was broken and two treadmills didn’t work. The basement floors were sticky and smelt of beer from pervious guests. The basement windows were wide open without screens when we arrived so there were bugs all over. The front door lock mechanism was broken. One of the toilets didn’t flush. One of the tubs in the bathroom didn’t fill so we couldn’t bathe one of the infants. The kitchen was poorly equipped—two of the blenders didn’t even work. The pool light was broken so we couldn’t swim at night the entire trip.
This house is poorly designed for a rental property. There were no blinds on the upper windows in the bedrooms so it was nearly impossible to get a good night’s sleep. The house is 20 feet from the main road so you heard every car and truck passing by. The bathrooms don’t have any fans so they get very humid from taking showers and cause the smoke detectors to go off at random times. There is a small ice machine in the fridge that barely produces ice so we had to purchase ice from the store every single day. The walls and floors of the house are paper thin so you could hear everyone walking around and talking.
The worst part is that when we brought these issues to StayMarquis’ attention, they didn’t care. They made very little effort to fix the issues, they only solved 2 of the over 10 issues brought to their attention. They never followed up with us. They would stop answering our calls altogether. They marked our stay as “cancelled” on their website so we couldn’t leave a review. We made several calls to VRBO, which was great, but they even said StayMarquis was difficult to work with. We didn’t hear from StayMarquis for over a week when we told them our issues were persisting! Do NOT stay here, this is no where near a luxury property and we will never stay in a property managed by StayMarquis again.
Phil M.
2021 年 6 月に 14 泊滞在
10/10
Rental has all the amenities you can ask for. Beautiful home with plenty to keep everyone occupied. I would stay here again.