This property is perfectly located for easy access to the beach. The house itself has huge bedrooms, closets, living space and the bathrooms had great showers.
Unfortunate Issues:
On day 1, We arrived with over $400 in groceries and realized that the refrigerator and freezer we’re not working. We contacted management who then contacted maintenance. He arrived and told us that this was a common issue, but owners would not replace the refrigerator. He then offered to bring us ice for our ice chest to hold us over until the morning when they would come and bring out a second fridge. Thank goodness we had 3 ice chests to put all of the perishables in to hold us over.
That same evening, we all went to sit around the pool, only to realize none of the pool lights worked. It was very dark, so rather than sit out there not able to see anything, we went back inside, which we were glad we did because of what happened next.
On day 2, we all were awaken by a loud crashing sound around 6am. One of us was in the garage, and he walked out to huge chunks of stone that framed the windows, falling off the house, right in front of the door that he had just walked through to get to the garage, leading out to the pool. As the pieces of stone fell, they crashed onto the ground and into the pool. We contacted the management, who then got maintenance out to inspect the situation.
They put caution tape around the pool, and the area around the only door that led out to the pool area and our vehicles. We were told we would not be able to sit out there or use the pool! The maintenance guy said it was very dangerous and if any more fell, some could be seriously injured or worse. We realized this was happening on several areas around the exterior, which meant no grilling outside for us either. Everyone was now terrified to sit out on the patio areas now.....super frustrating. Especially when you pay that much money.
Last issue; the property has 3 levels, with an elevator, but renters are not allowed to use it. Let me just say, lugging 4 days worth of luggage up and down to a third floor was an enormous pain in the butt!
Needless to say, this property has great potential, but the inability to feel safe and use the amenities, really put a damper on the trip.
We were told we’d receive a call from the GM for a refund on one night, and we have yet to receive that call, so my husband plans to reach out to them.
Don’t be fooled by looks. This property is unsafe