South Lido Lookout Bridge

The main thing we hated is we were told to call guest services for a cart to pick us and our luggage up and was on hold 15 minutes then they hung up. We had a 9 am all day mtg at the hotel and had to check out and put our luggage in the car beforehand and their system of no cars on property made this a logistical hell.

No hot water! Mentioned it to staff twice and still no hot water! Girl at checkin was very nice and so were the staff, clearly not the front desk issue but no help was frustrating. Did get offered a room change as we were leaving for the day and had a meeting, i agreed and said when we come back if its still not fixed we can move and when i got back the shift change had no idea what i was told and did not move us.

This is our second time to stay here - demo / construction has been going on with the properties on each side but it’s understandable considering the hurricane(s) a few years ago. We would still highly recommend and the demo to the south should be finishing up asap. Get with Kevin on the beach for your chairs / umbrellas - he’s wonderful!