"During our 3 nights stay, we had some good & not so good experiences. The view from our room was mind-boggling- serenity & Mother Nature beauty at its best! We appreciated the sweet treat left in our room every evening. However, the very first day, we had to call them to set up our beds together as they had kept it as two separate ones. Secondly, when we were to prepare our cup of coffee, lo! was terrified to see that the kettle spout from outside was having residues. They took too long to replace it and we unfortunately landed having our cup of coffee too late! Lastly, we had to request for an iron in our room (expected it should have been provided in the room). It’s a 5 star property!
The lady at the travel info counter was not approachable. She was in a big rush to dispose us off. We were the only ones around when we were making enquiry how to commute to Dubrovnik and return. Yes, we did enjoy a cordial conversation with the staff who dropped us off by the buggy. He did make our day! The breakfast had a good enjoyable spread. We had the pleasure of 2 waiters who smiled while attending to us but most of them appeared snobbish- no smile! We did enjoy browsing the Souvenir Gift Shop and purchased a few items.
We felt that the housekeeping has room for improvement, considering it’s a 5 star hotel.
We liked the property overall and had a calm stay. Cavtat, has a very beautiful vibe.
Thank you!"