L'Accueil Le Personnels La Propreté Le Calme La Chambre Vue Imprenable Le Petit Déjeuner Exquis
Jacques
2024 年 5 月に 1 泊滞在
10/10 (非常に良い)
Hichem、nice
2024 年 4 月 29 日
良かった点 : 清潔度
Hichem
2024 年 4 月に 3 泊滞在
10/10 (非常に良い)
Ian
2024 年 4 月 28 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Ian
2024 年 4 月に 3 泊滞在
8/10 (良い)
Mohamed
家族旅行
2024 年 2 月 19 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Un albergo ottimo nei servizi con uno staff eccellente, bisognerebbe curare i dettagli della stanza per quello che costano, e farbtrovare tutto il necessario senza doverlo richiedere.
In una zona sicura ed accessibile a tutti i locali di cui si necessita
Mohamed
2024 年 2 月に 1 泊滞在
8/10 (良い)
Kyle
2024 年 2 月 4 日
良かった点 : スタッフとサービス
気になった点 : 清潔度
The staff and service is excellent, the views of the ocean beautiful, the pool is nice. the rooms are mediocre and the area around the hotel is a long way from anything, except the ocean.
Kyle
2024 年 2 月に 2 泊滞在
10/10 (非常に良い)
Abdelhalim
2024 年 1 月 29 日
Abdelhalim
2024 年 1 月に 1 泊滞在
8/10 (良い)
Youssef
2024 年 1 月 28 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Ok
Youssef
2024 年 1 月に 2 泊滞在
10/10 (非常に良い)
Rafi
2024 年 1 月 13 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
We love the hotel and the ambiance. 🤗
Rafi
2024 年 1 月に 1 泊滞在
6/10 (普通)
MANUELA
家族旅行
2024 年 1 月 6 日
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
気になった点 : スタッフとサービス
Beautiful hotel but disappointing customer service
The hotel is very nice and I loved the decoration, however the customer service is not at the level of a 4 stars hotel and especially of a Marriot hotel.
I purchased 2 bedrooms of 3 people each, when we arrived at the check in counter the gentleman kept on insisting we had 3 bedrooms, I showed him the voucher which specified 2 bedrooms. He kept on insisting and told me that the rooms were already paid for so why not to use it. I said ok and I split my family in 2 people for each room.
After 30 minutes we were in the room, the reception called me to tell me that I had to pay for the 3rd room. I argued with the guy that he did confirm the 3 rooms were paid for, he admitted his mistake and he said he would have loose money from his salary if I stayed in the room and not pay for it.
We had the option to leave 1 room and put an extra bed in each room. As the kids had already use the beds I accepted to stay in the third room as I felt bad for the guy and I paid the extra 80 Usd (the room with hotels.com cost me Usd 55 so much less that what they were charging me!!!).
I told the guy that I was keeping and paying for the 3rd bedroom which he confirmed it was already paid and that in exchange he could offer a drink to compensate the mistake they did.
I went downstairs to pay for the room and have a drink.
The following morning at check out I was asked to pay for the drink!!!
I had to explain the entire story to 3 different people (also the manager) and still I had to pay for it.