サマセットのモーテル

「The property is clean and comfortable, I had to request for change of room at 3:00 am, due to a very strong chemical smell in my room. Front desk staff very friendly and very helpful. The Cleaning lady , was very disrespectful and very rude. We were inquiring if there is a restaurant or a beverage machine in the property....」

「Good enough for our short trip.」

「1) dirty room (135) 2) 6 cockroaches in bathroom 3) No towels 4) Dirty bedding 5) Switched to a different room (219) which had no towels, and the air conditioner wasn’t working in Newport in August on 85 degree days 6) Back exit door is broken-it snaps back hard. The rusty nail cut my arm creating a black and blue bruise, requiring a tetanus shot. 7) Staff friendly but passive (on phones) and not helpful at all. 8) Many people complaining; no housekeeping; they “ran out of towels” Staff said...

「The room itself was very clean. The bed was extremely comfortable. However, the room lacked a full length mirror. This was a major inconvenience because we were attending a formal event. The outside property could use alot of curb appeal and attention. Truthfully, it was an eyesore and made us very nervous as we were driving in. Suggestions would be some planters, flowers, benches, ice machines. I believe this would draw more visitors. Overall, I would stay there again and recommend this place...

「We had issues with one of two rooms booked and after the first call to the hotel they refused to speak to me」