Snow Hill Vacation Rentals

"I ended up in a handicap room for some reason. Water goes all over the floor when you shower a there was a dirty washcloth hanging over the top of the shower curtain. "

"Hotel is under renovation but that was not shared when I made the reservation. I arrived at 5pm and was not given a room until after 6pm because "the cleaning crew clocked out at 3:30 without telling anyone and there were 175 guests staying that night." When I finally got into our room, the bed cover had hairs on it and the toilet hadn't been cleaned. Multiple staff members were rude and unhelpful."

"Too many strangers hanging out side sitting in the stairway. Did not feel safe. Toliet in my room was not working good. My room did not smell goods at all. Staff was nice."

"Yes staff was great "

"I was booked at this hotel by mistake, need a refund. I never stayed at this hotel but was charged $126.13"

"Our stay was fine as it was only for a night. It was quite convenient to ECU hospital. The room was nice. The beds were comfortable and the hotel was clean. The front desk staff was polite and professional. However, the breakfast cook was apparently overwhelmed since there was a large group of young men ( team) there who pretty much ate most of the items before we got there. When I asked the lady if any more scrambled eggs were coming out, she said no, I should have come down earlier. Now there was still over an hour left before breakfast closed. That was the only negative part of the stay."

"Walls are paper thin. The doors slam shut. Room was nice but the other guests at the hotel really made our stay terrible. Yelling and moving in the halls until 2am. Front desk attendant gave them warnings but they did not care. "

"Overall I enjoy this hotel and have stayed here a few times. This was my first poor experience with room availability. I reserved 2 queen beds, when I got to the property I was told my room “had a maintenance issue” and only King beds were available, with the understanding I could move to a 2 queen bed the following night. I attempted to move the next morning before heading out for the day and again no rooms were available. I asked to be texted with availability, that did not happen. I had a missed call from the hotel with no voicemail left. I did not have reception when that happened I suppose. I called back midday to verify my new room availability. I was told “yes you’re good to go, we’ll see you when you get back”. When I returned that evening the clerk was unable to access the 2 bed room. She told me she did not know how to change the room without charging me again. I told her (and showed her my bank statement receipt) she said it “was her third day”. She was courteous and professional but could not resolve the issue. I offered to continue to use the 1 bed room from the night prior. I was tired and just wanted a room. This was frustrating because I didn’t have access to a 2 bed room all Friday night and into Saturday for an additional guest. I had to change my plans, which was not ideal. Traveling is expensive and tiring, one should get what the pay for. The staff were pleasant but I feel The situation should have been brought to my attention prior to my arrival. "

"Clean, large room"